Mobile Money Care & Resolution Specialist

Vodafone Qatar; Doha; On-site; QAR 60,000 - 80,000; Full time

Job summary

Vodafone Qatar is looking for a skilled individual to handle customer interactions related to Mobile Money services. The role includes resolving complaints, managing trouble tickets, and ensuring high service levels.

The ideal candidate should have a Bachelor’s degree, 2-3 years of experience in a call center, and knowledge of banking or money transfer applications. The position offers opportunities to impact customer satisfaction positively.

Qualifications

• 2-3 years of relevant call center experience.
• Ability to work with banking/money transfer applications.
• Expertise in financial and banking products.

Responsibilities

• Resolve customer issues related to Mobile Money.
• Investigate and follow up on trouble tickets for complaints.
• Communicate effectively and professionally with customers.

Skills

Customer interaction management

Problem-solving

Data analysis

Empathy and professionalism

Education

Bachelor’s degree or equivalent

Tools

Customer Care systems

Mobile Money tools

Job description

Vodafone Qatar is looking for a skilled individual to handle customer interactions related to Mobile Money services. The role includes resolving complaints, managing trouble tickets, and ensuring high service levels.

The ideal candidate should have a Bachelor’s degree, 2-3 years of experience in a call center, and knowledge of banking or money transfer applications. The position offers opportunities to impact customer satisfaction positively.