Assistant Relationship Manager

Commercial Bank; Doha; On-site; QAR 279,000 - 502,000; Full time

Job summary

Commercial Bank in Doha seeks a relationship-focused professional to build and maintain customer relationships in Qatar, selling and cross-selling banking products to achieve sales targets while maintaining credit quality.

The role emphasizes portfolio management, due-diligence, and regular client interactions to maximize revenues and service satisfaction.

Qualifications

• Bachelor’s degree in a business-related field, demonstrated communication skills.
• Arabic language ability preferred; strong numerical and interpersonal skills.

Responsibilities

• Coordinate day-to-day business development and acquire new Wholesale Banking customers.
• Conduct due-diligence to protect the bank’s interests and support credit analysis.
• Maximize product penetration and cross-sell with joint customer visits.
• Prepare regular meetings with portfolio clients to review CBQ products.
• Maintain dialogue with customers to ensure awareness of CBQ offerings.

Skills

Arabic

Communications

Interpersonal Skills

Numerical skills

Education

Bachelor’s Degree in Business-related major

Job description

Job Summary

To provide assistance in building and maintaining relationships with the bank’s customers in Qatar, through selling and cross-selling products and services, as well as providing solutions based on client needs with the objective of achieving sales targets, while ensuring that credit quality is maintained.

Key Accountabilities

Relationship Management

• Coordinate the day-to-day business development activities and processes for portfolio of Wholesale Banking as well as the acquisition of new customers in order to facilitate the achievement of Corporate banking growth objectives
• Follow proper due-diligence process and structure to protect the Bank’s interests and work efficiently to book the new relationships
• Maximize product penetration and cross selling by undertaking joint customer visits with relevant CBQ specialists in order to support overall selling activities
• Provide continuous studies about structured finance and investment banking opportunities
• Participate in the identification and establishment of new relationships, consistent with the Bank’s strategic and commercial objectives
• Prepare regular meetings with portfolio clients to introduce CBQ products and services in order to maximize portfolio revenues and ensure that customers are satisfied with services received
• Assist in the maintenance of ongoing dialogue with customers to ensure that they are aware of all CBQ products/services relevant to their situation and credit analysis
• Collect credit request and documents from the customers and conduct necessary analysis to check plausibility against preliminary rejection criteria, and submit necessary documents to Credit Analysis in order to facilitate the credit analysis and approval process
• Ensure payment collections by reminding customers at or near their due date while actively pursuing renewals

Customer Analysis

• Gather information on existing and potential customers; analyse their credit worthiness, credit data compilation and financial information interpretation in order to ensure a continuous workflow with all required information available.
• Profile existing and potential clients in order to identify overall banking needs and thus introduce clients to appropriate new products and services.
• Develop account plans in a consistent and timely manner in order to swiftly follow-up on identified business opportunities and regularly update team leader about portfolio’s accounts development.
• Manage client portfolios according to needs to maximise product sales, footprint, AUM and optimise returns.
• Monitor, review and manage lending portfolio performance, risk, and support collection activities.

Other Accountabilities

Policies, Systems, Processes & Procedures

Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.

Quality, Health, Safety, & Environment

Ensure compliance to all relevant quality, health, safety and environmental management procedures and controls within a defined area of activity to guarantee employee safety, compliance, delivery of high quality products/service and a responsible environmental attitude.

MIS and Reports

Prepare departmental MIS statements and reports timely and accurately to meet CBQ and department requirements, policies and standards.

Related Assignments

Perform other related duties or assignments as directed.

Key Interactions

Internal

• Corporate Branches
• Credit Administration
• Treasury/FIAudit
• Legal

External

• External Auditors
• Clients
• Other Banks
• Government Representatives

Competencies

• Integrity/Ethics
• Planning
• Quality
• Risk Management

Skills

• Arabic speaking preferred
• Communications
• Interpersonal Skills
• Numerical skills

Education

• Bachelor’s Degree, in Business-related major