Account Growth Specialist - Telecom & IT Solutions

MASRA Partners; Qatar; On-site; QAR 100,000 - 167,000; Full time

Job summary

MASRA Partners in Qatar is seeking a proactive Telephone Account Manager to grow existing accounts and deliver excellent customer service. You will maintain accurate client records in our CRM, create quotes, and re-engage lapsed clients while developing knowledge of telecoms, connectivity, IT networks, software, Wi-Fi and related services.

You will meet sales targets through relationship building, identify upselling and cross-selling opportunities, log activities, and work with outdoor sales to

Qualifications

• Minimum 1 year telephone account management experience.
• Minimum 2 years customer service experience.
• Proven track record of growing sales and pipeline.
• Experience with telecoms and connectivity solutions.
• Experience meeting targets and using CRM.

Responsibilities

• Meet and exceed sales targets through account management and relationship-building.
• Provide detailed product information and identify upselling opportunities.
• Identify and log gaps in client information to better understand needs.
• Maximise contract terms and retention.
• Respond to sales queries and quotes within 48 hours.
• Log activity of calls and emails between accounts in CRM.
• Develop new account opportunities and share leads with outdoor sales.
• Monitor competitor activity and share findings with sales team.
• Achieve objectives set by line manager.
• Foresee and escalate problems or negative feedback promptly.

Skills

Account management

Sales

CRM software

Customer service

Negotiation

Communication skills

Job description

MASRA Partners in Qatar is seeking a proactive Telephone Account Manager to grow existing accounts and deliver excellent customer service. You will maintain accurate client records in our CRM, create quotes, and re-engage lapsed clients while developing knowledge of telecoms, connectivity, IT networks, software, Wi-Fi and related services.

You will meet sales targets through relationship building, identify upselling and cross-selling opportunities, log activities, and work with outdoor sales to