Premier Wealth Client Experience Lead

HSBC; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

HSBC International Wealth and Premier Banking seeks a Premier Service Manager to provide outstanding client experience to Premier clients and to support Wealth Relationship Managers in achieving their KPIs.

The role requires deep knowledge of Premier wealth products, strong relationship skills, and the ability to plan activities in line with global wealth strategy and market requirements.

Qualifications

• Strong interpersonal and empathy skills with strong decision making and ability to deliver.
• Experience in Retail/Premier network preferred.
• Understanding of core Premier proposition and familiarity with Premier and wealth product processes.
• Understanding of relationship management systems.
• Solid knowledge of branch operational procedures.
• KYC, CDD and AML awareness.
• Knowledge of relevant regulatory governance in market.
• Knowledge of HSBC and Premier banking.
• Ability to deliver client experience and needs-based solutions.
• Have an understanding of the immediate regional Global Wealth Strategy and the ability to plan own activities accordingly.

Responsibilities

• Provide outstanding customer experience to Premier clients and increase Premier Wealth Relationship Managers' client facing time.
• Support a team of Premier Wealth Relationship Managers (PWRM) in achieving Wealth KPIs (BAU activity, client satisfaction, sales quality, acquisition, Recurring Income, Total Client Relationship growth).
• Be the first point of contact for clients in the absence of the PWRM and assist with credit/lending support as required by market.
• Build ongoing relationships based on value and service to deliver at pace.

Skills

Interpersonal skills

Retail/Premier experience

Relationship management

Client focus

Communication

Sales capability

Decision making

Team player

Negotiation

Tools

CRM systems

Credit/lending systems

Job description

HSBC International Wealth and Premier Banking seeks a Premier Service Manager to provide outstanding client experience to Premier clients and to support Wealth Relationship Managers in achieving their KPIs.

The role requires deep knowledge of Premier wealth products, strong relationship skills, and the ability to plan activities in line with global wealth strategy and market requirements.