Premier Service Manager

HSBC; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

HSBC International Wealth and Premier Banking seeks a Premier Service Manager to provide outstanding client experience to Premier clients and to support Wealth Relationship Managers in achieving their KPIs.

The role requires deep knowledge of Premier wealth products, strong relationship skills, and the ability to plan activities in line with global wealth strategy and market requirements.

Qualifications

• Strong interpersonal and empathy skills with strong decision making and ability to deliver.
• Experience in Retail/Premier network preferred.
• Understanding of core Premier proposition and familiarity with Premier and wealth product processes.
• Understanding of relationship management systems.
• Solid knowledge of branch operational procedures.
• KYC, CDD and AML awareness.
• Knowledge of relevant regulatory governance in market.
• Knowledge of HSBC and Premier banking.
• Ability to deliver client experience and needs-based solutions.
• Have an understanding of the immediate regional Global Wealth Strategy and the ability to plan own activities accordingly.

Responsibilities

• Provide outstanding customer experience to Premier clients and increase Premier Wealth Relationship Managers' client facing time.
• Support a team of Premier Wealth Relationship Managers (PWRM) in achieving Wealth KPIs (BAU activity, client satisfaction, sales quality, acquisition, Recurring Income, Total Client Relationship growth).
• Be the first point of contact for clients in the absence of the PWRM and assist with credit/lending support as required by market.
• Build ongoing relationships based on value and service to deliver at pace.

Skills

Interpersonal skills

Retail/Premier experience

Relationship management

Client focus

Communication

Sales capability

Decision making

Team player

Negotiation

Tools

CRM systems

Credit/lending systems

Job description

Some Careers Shine Brighter Than Others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

HSBC International Wealth and Premier Banking aim to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

The Premier proposition is a strategic priority for HSBC and the role of Premier Service Manager is a key supporting role in the achievement of the proposition objectives.

In This Role, You Will

This role is a part of the Premier relationship team and a key relationship support role created to provide an outstanding customer experience to the valuable Premier clients and increase Premier Wealth Relationship Manager's (PWRM's) client facing time. The role provides dedicated support to a team of Premier Wealth Relationship Managers (PWRM) in the overall achievement of their Wealth KPIs covering BAU activity management, client satisfaction, sales quality, acquisition, Recurring Income and Total Client Relationship growth of their portfolios. In order to deliver client centric service, this role is identified as a point of contact for clients and in the absence of the PWRM, this role will be the first point of contact for the client. In addition, the Premier Service Manager may provide credit/lending support to the PWRM if dictated by market requirements. Building an ongoing relationship based on value and service is critical to being successful in this role. In order to deliver a high-quality service to our highest value Premier clients the role holder will need to demonstrate an extensive knowledge of banking products and services across wealth and Premier banking.

To be successful in the role, you should meet the following requirements:

• Strong interpersonal and empathy skills with strong decision making and ability to deliver
• Experience in Retail/Premier network preferred
• Understanding of core products, Premier proposition, and familiar with Premier and wealth product processes
• Understanding of relationship management systems
• Solid knowledge of appropriate branch operational procedures
• KYC, CDD and AML awareness
• Knowledge of relevant regulatory governance in market
• Good knowledge of HSBC and Premier banking
• Knowledge of the Bank's lending systems when applicable to the markets
• Team player with collaborative skills
• Knowledge of local and Group compliance regulations
• Able to deliver the client experience and needs-based solutions through effective communication, influencing, and sales skills
• Have an understanding of the immediate regional Global Wealth Strategy and the ability to plan own activities accordingly
• Ambitious about providing the highest standards of delivery to colleagues and clients
• Demonstrates ability to set stretch goals for self and the ability to deliver these with courage and tenacity
• Authentic and shows ability to engage with colleagues and clients to deliver at pace
• Makes considered decisions that protect HSBC and our clients.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.