Payment Operation Manager

Arab Solutions; Doha; On-site; QAR 200,000 - 420,000; Full time

Job summary

Arab Solutions is seeking a Payment Operations Manager to lead the end-to-end payment operations team and coordinate with business and IT stakeholders. The role acts as the bridge between business, IT and banking partners while managing escalations and reporting performance metrics to senior leadership.

The ideal candidate will have 7–10 years in payment operations or financial services, 3–5 years in leadership, and relevant ERP/payment platform experience, with degrees in finance or business

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Master’s degree or MBA is a plus.
• Professional certifications such as CAMS, CIMA, or CPA are advantageous.

Responsibilities

• Lead and manage the Payment Team, providing direction and support
• Oversee payment processing, reconciliation, reporting and issue resolution
• Coordinate with internal departments Finance, IT, Taxpayer Services and external stakeholders banks, vendors
• Monitor SLA compliance and manage escalations
• Prepare and present periodic performance and risk reports

Skills

Leadership

Payment operations

Cross-functional coordination

SLA monitoring

Reporting

Education

Bachelor's degree in Finance/Accounting/Business

MBA or Master’s degree

CAMS/CIMA/CPA advantageous

Tools

ERP systems

Payment platforms

Job description

Job Role

Leads the team and oversees end-to-end payment operations. Coordinates with business and IT stakeholders. Manages escalations and reports performance to senior management. The Payment Operations Manager leads the end-to-end payment operations team ensuring smooth execution of all payment activities. This role acts as the bridge between the business, IT and banking partners while managing escalations and reporting performance metrics to senior leadership.

Key Responsibilities

• Lead and manage the Payment Team, providing direction and support
• Oversee payment processing, reconciliation, reporting and issue resolution
• Coordinate with internal departments Finance, IT, Taxpayer Services and external stakeholders banks, vendors
• Monitor SLA compliance and manage escalations
• Prepare and present periodic performance and risk reports

Qualifications Required

• Bachelor s degree in Finance, Accounting, Business Administration, or a related field
• Master s degree or MBA is a plus
• Professional certifications such as CAMS, CIMA, or CPA are advantageous

Experience Required

• 7 10 years of experience in payment operations, banking, or financial services
• Minimum 3 5 years of leadership experience managing a payment or finance operations team
• Proven experience in
• Payment processing and reconciliation
• Working with ERP/financial systems and payment platforms
• Interdepartmental coordination (especially with Finance, IT, and external banks/vendors)
• Handling SLA monitoring, issue resolution, and performance reporting