Outlet Manager

Employment; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

The Ritz-Carlton Doha is seeking ambitious F&B professionals to lead a dynamic team delivering top quality service. You will organize and direct staff to ensure prompt, accurate, and personalized guest experiences at City Centre Rotana, Doha.

Ideal candidates have a couple of years in a similar role, strong English communication, and a passion for excellence in hospitality. Join a premier luxury team focused on exceptional service standards and guest satisfaction.

Qualifications

• College or university degree; minimum two years in a similar role.
• Must be computer literate with effective communication and strong written/spoken English; solid presentation skills.

Responsibilities

• Prepare staff schedules based on forecast to ensure adequate manpower.
• Conduct regular training sessions aligning with SOPs.
• Evaluate team performance and drive development and promotions.
• Set up the F&B outlet according to meals settings and opening hours.
• Greet and seat guests with Hostess support.
• Maintain professional relationships with patrons.
• Build and update the outlet's guest database.
• Regularly tour the outlet and related areas to ensure cleanliness and maintenance.
• Participate actively in promotional activities.

Skills

Effective communication

Team leadership

Customer focus

Planning for business

Supervising people

Adaptability

Drive for results

Hotel operations understanding

Presentation skills

Education

College/university degree

Tools

Computer literate

Job description

Job Description

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

This position is based at City Centre Rotana, Doha

Main Responsibilities

• Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Evaluate the performance of the assigned team and initiate internal development and promotions
• Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome and seating of arriving guests with the assistance of the Hostess
• Maintain a professional and friendly relationship with the outlet patrons
• Establish and update the outlet’s database of regular guests
• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
• Be actively involved in the outlets promotional activities

Skills

Education, Qualifications & Experiences

You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You must be a computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.

Knowledge & Competencies

The ideal candidate will be a hands‑on professional with a solid food & beverage background and the passion for quality and excellence. You will be outgoing, creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies-

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

The Ritz-Carlton Hotel Company, L.L.C. - Qatar, Doha