NOC Analysts (L1)

Mannai Corporation; Doha; On-site; QAR 45,000 - 65,000; Full time

Job summary

Mannai Corporation in Doha is seeking an L1 NOC Analyst to monitor network alerts and perform first-level troubleshooting as part of their 24×7 Network Operations Center. The role requires a Bachelor's degree in IT, 2-3 years of experience in NOC operations, and good communication skills. Responsibilities include logging incidents, following triage scripts, and maintaining documentation. Experience with networking basics and ticketing systems is essential. Certifications like Cisco CCNA or CompTIA Network+ are a plus.

Qualifications

• Minimum 2 to 3 years of experience in network monitoring or NOC operations.
• Good understanding of networking basics and escalation processes.
• Certifications such as Cisco CCNA or CompTIA Network+ are preferred.

Responsibilities

• Monitor network events through dashboards and monitoring systems.
• Log and update incidents in the ticketing system accurately.
• Acknowledge alerts within SLA timelines and begin troubleshooting.

Skills

Network monitoring

First-level troubleshooting

Incident logging

Communication skills

Attention to detail

Education

Bachelor’s degree in IT, Networking, or a related field

Tools

Ticketing systems

Monitoring tools

Job description

Mannai Networks, part of Mannai Technologies, provides end-to-end IT infrastructure solutions for enterprise, government, defense, and service-provider customers. The company’s services include networking, cybersecurity, collaboration, data center solutions, structured cabling, ELV, managed services, and 24×7 support.

Job Purpose

We are looking for L1 NOC Analysts to support 24×7 Network Operations Center activities. The role will be responsible for monitoring network alerts, performing first-level troubleshooting, logging incidents, and escalating issues as per the agreed SLA and SOP guidelines.

Key Responsibilities

• Monitor network events through dashboards, alerting tools, and monitoring systems.
• Perform first-level diagnostics for link failures, device unreachability, high utilization alerts, and basic network issues.
• Log, update, and track incidents in the ticketing system with accurate timestamps and clear troubleshooting steps.
• Follow standard triage scripts and escalate issues to L2 teams based on impact and priority.
• Maintain shift logs, handover reports, and documentation as per SOP requirements.
• Acknowledge alerts within SLA timelines and begin basic troubleshooting in a timely manner.

Minimum Qualifications:

Qualifications & Experience

• Bachelor’s degree in IT, Networking, or a related field.
• Minimum 2 to 3 years of experience in network monitoring or NOC operations.
• Good understanding of networking basics, monitoring tools, incident logging, and escalation processes.
• Experience with ticketing systems and shift-based operations will be an advantage.
• Certifications such as Cisco CCNA or CompTIA Network+ are preferred.
• Good communication skills, attention to detail, and ability to work in a 24×7 shift environment.