NOC Lead

Mannai Corporation; Doha; On-site; QAR 223,200 - 390,600; Full time

Job summary

Mannai Corporation is seeking an experienced NOC Lead in Doha, Qatar to manage 24x7 Network Operations Center activities. Responsibilities include overseeing NOC operations, leading the team to ensure compliance with service agreements, and developing operational workflows. Candidates should have a Bachelor’s degree in a relevant field and at least 10 years of experience in Network Operations. Strong leadership and incident management skills are essential. Preferred certifications include CCNP, ITIL, and PMP.

Qualifications

• Minimum 10+ years of experience in Network Operations.
• At least 3+ years of managerial or team leadership experience.
• Strong understanding of ISF standards and operational governance.

Responsibilities

• Oversee 24x7x365 NOC operations and ensure smooth service delivery.
• Lead the NOC team ensuring compliance with ISF standards and SLAs.
• Develop and maintain SOPs and escalation procedures.

Skills

Leadership

Incident management

SLA management

Service improvement

Stakeholder management

Education

Bachelor’s degree in Network Engineering, Telecommunications, or a related field

Tools

CCNP

ITIL

PMP

Job description

Mannai Networks, part of Mannai Technologies, provides end-to-end IT infrastructure solutions for enterprise, government, defense, and service‑provider customers. The company’s services include networking, cybersecurity, collaboration, data center solutions, structured cabling, ELV, managed services, and 24x7 support.

We are looking for an experienced NOC Lead to manage and oversee 24x7x365 Network Operations Center activities. The role will be responsible for leading the NOC team, ensuring SLA compliance, managing escalations, improving service delivery, and maintaining high operational standards in line with ISF requirements.

Key Responsibilities

• Oversee 24x7x365 NOC operations and ensure smooth daily service delivery.
• Lead the NOC team and ensure compliance with ISF standards, SLAs, and operational requirements.
• Develop and maintain SOPs, escalation procedures, and operational workflows aligned with ISF objectives.
• Act as the main point of contact for escalations, audits, reviews, and service‑related matters.
• Review incident reports, analyze trends, and implement service improvement plans.
• Manage team scheduling, training, performance monitoring, and resource planning.
• Prepare executive dashboards, KPI reports, and monthly service review reports for management.

Qualifications & Experience

• Bachelor’s degree in Network Engineering, Telecommunications, or a related field.
• Minimum 10+ years of experience in Network Operations.
• At least 3+ years of experience in a managerial or team leadership role.
• Strong experience in NOC operations, incident management, SLA management, and service improvement.
• Good understanding of ISF standards, operational governance, and escalation management.
• Certifications such as CCNP, ITIL, and PMP are preferred.
• Strong leadership, communication, reporting, and stakeholder management skills.