Merchant Onboarding Intern

qlub; Doha; On-site; QAR 72,000 - 108,000; Full time

Benefits offered by this job

Impact ownership

Problem solving

Fast-paced environment

Collaborative team

Visible impact

Job summary

qlub in Doha is seeking a Merchant Onboarding Intern to help onboard new restaurant partners, train staff, and ensure accurate setup after launch.

The role is largely customer facing; you will speak with restaurant owners and POS providers daily, train staff on site, and work hands-on in our admin systems.

If you are organized, enjoy people work, and want to learn how a fast-growing fintech onboards hundreds of merchants, this is a great entry point.

Qualifications

• Bachelor’s degree completed recently.
• Lived in Doha for 3+ years.
• Available full-time in Doha, able to move between restaurants during the day.

Responsibilities

• Conduct training sessions for front-of-house staff at new and existing restaurants.
• Process onboarding submissions, including collecting and checking KYC documents.
• Set up restaurant configurations in the qlub admin panel.
• Coordinate with restaurants, POS providers, and internal teams so launches happen on the agreed date.
• Handle restaurant change requests and maintain inventory list.

Skills

Communication

Organized

Proactive learner

Education

Bachelor’s degree

Tools

Excel

Google Sheets

Job description

Why qlub

The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

The role

At qlub, every new restaurant partner passes through our Operations team before it takes its first payment. As a Merchant Onboarding Intern in our Operations team, you will work closely with our Operations Manager in Qatar to get new restaurants live quickly and correctly, train their staff, and keep each restaurant’s set-up accurate after launch.

The role is mainly customer-facing. You will speak with restaurant owners, managers, and POS providers every day, and train restaurant staff on site, so clear communication matters. You will also work hands-on in our admin systems, so you need to be comfortable with technology.

This is a great opportunity for someone who is organised, enjoys working with people, and wants to learn how a fast-growing fintech onboards and supports hundreds of merchants.

What you’ll own

• Conduct training sessions for front-of-house staff at new and existing restaurants.
• Process new merchant onboarding submissions, including collecting and checking KYC documents.
• Set up restaurant configurations in the qlub admin panel.
• Coordinate with restaurants, POS providers, and internal teams (Sales, Integrations, Menu & Design) so that each launch happens on the agreed date.
• Action restaurant change requests, such as commission and payment-cycle updates, bank detail changes, and configuration updates.
• Maintain an equipment inventory list.

Who you are

• Confident speaking with external stakeholders.
• Organised, reliable, and able to follow through without being chased.
• Proactive and willing to learn.

What you’ll need

• Recently graduated with a Bachelor’s degree.
• Lived in Doha for 3+ years.
• Available full-time in Doha, and happy to move between restaurants during the day. A valid Qatar driving licence is a strong advantage.
• Tech-savvy, especially with AI tools.
• Excel / Google Sheets skills.
• Comfortable working shifts, either 9am–6pm or 12pm–9pm.
• Arabic is a must.

Nice to have

• Experience in F&B, hospitality, retail, or customer service is a plus.

What we offer

• Real ownership over products that impact millions of diners and thousands of restaurants globally
• The opportunity to solve challenging problems in payments, hospitality, and customer experience
• A fast-moving environment where great ideas quickly become reality
• Close collaboration with experienced operators, builders, and industry experts
• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally