Maintenance Supervisor

Americana Restaurants; Doha; On-site; QAR 70,000 - 110,000; Full time

Job summary

Americana Restaurants Maintenance Supervisor position in Qatar leads in-house technicians and external vendors to maintain restaurants, commissaries and offices to global standards for MEP, safety and branding. You will drive SLA performance and coordinate with regional operations to ensure seamless operations.

The role includes Capex/Opex planning, energy initiatives and team development to optimize maintenance workflows in a fast-paced hospitality environment.

Qualifications

• Bachelor’s degree in an engineering field.
• 5-7 years in an overall Restaurants Maintenance background.
• Strong hands-on and supervisory experience on Kitchen Equipment and MEP, plus knowledge of Qatar regulations.
• IT Skills: Field Management System, MS Office, CAFM Software, IoT based apps.
• Language Skills: English required; Arabic is a plus.

Responsibilities

• Reactive Complaint / PPM: manage response time for technicians and external vendors per SLA/KPI.
• Customer and Stakeholder Management: serve as direct POC for the Operations team and respond during restaurant hours.
• Capex and OPEX Management: execute annual Capex plan and manage monthly/yearly OPEX budgets; minimize external vendor work.
• Energy and Sustainability Management: support IoT projects, thermostats, water/gas usage, solar installations.
• Team Management: train in-house and external vendors; plan shifts and priorities.
• Personal Growth: pursue skills development and leverage digital tools in daily work.

Skills

Team leadership

Vendor management

Kitchen equipment

MEP systems

English fluency

Arabic knowledge

Education

Bachelor’s degree in engineering

Tools

Field Management System

MS Office

CAFM software

IoT apps

Job description

The Maintenance Supervisor is responsible for managing an inhouse team of technicians and external vendors to make sure the Americana Restaurants, Commissaries and Head/Regional offices are well maintained to the global standards in terms of MEP, General Maintenance, Branding, Compliance, Health & Safety etc. The Supervisor will be the direct point of contact for Regional Operation team and will make sure excellent customer services and SLA are achieved. The Supervisor will be responsible for taking the NSO from the Construction team as per the HO standards and maintained these restaurants to the same standards.

Key Responsibilities

• Reactive Complaint / PPM: Must be able to manage response time for technician and external vendors as per Americana Maintenance SLA/KPI. PPM WO to be completed and monitored as per the SLA and compliance
• Customer and Stakeholder Management: As a Maintenance supervisor must have excellent customer relationship and stakeholder management. Direct POC for Operation team as per the AOR and must be available and respond during Restaurants Operation time. Stakeholders like Supply chain, Finance, Mall
• Capex and OPEX Management: Execute the yearly Capex plan for the year end to end(Technical Reports, RFP, and Execution and Reporting) for his AOR. Manage the monthly and yearly OPEX Budget and not overspend. Minimize the jobs from External Vendors by rectifying them through the in-house team and ensure the spares are not replaced unless necessary. Advises supervisor regarding major repairs / changes required.
• Energy and Sustainability Management: Help Americana Maintenance team with achieving the targets initiatives for the year with IoT projects, Digital thermostats, water and gas consumption, solar panel installation etc.
• Team Management: Must be able to manage a team of tech. and external vendors. Arranging training for the team through both inhouse and outside trainers. Shift planning and priority planning etc.
• Personal Growth: Improve skills & efficiency by attending courses. Making sure to use latest digital tech. in daily work and work smart to manage the volume of WO both PPM and RM

Qualification & Experience

• Bachelor’s degree in an engineering field.
• 5-7 years in an overall Restaurants Maintenance background
• Strong hands-on and supervisory experience on Kitchen Equipment and MEP, plus have a very good knowledge of Qatar market in terms of authority regulations, malls/landlord requirements.
• IT Skills: Good knowledge of using Field Management System, MS office skills, CAFM Software’s, Iot based apps
• Language Skills: Must be able to Communicate in English, Arabic speaking would be a big plus, having excellent written and oral capabilities.