Luxury Reservations Specialist

Rosewood Hotel Group; Qatar; On-site; QAR 45,000 - 73,000; Full time

Job summary

Rosewood Doha in Qatar is seeking a Reservation Agent to respond to all requests in a timely, engaging manner and convert inquiries into confirmed bookings. You will ensure paperwork is complete and data is accurately entered in the property management system.

Knowledge of Opera and Synxis, familiarity with OTA channels, and the ability to process payments and uphold cancellation policies are essential. Join a luxury hospitality team delivering memorable guest experiences.

Responsibilities

• Respond to all telephone/message enquiries in an engaging manner with the aim of converting the enquiry into a booking.
• Ensure that all message/email reservations are processed promptly and confirmations sent within defined timeframes.
• Process room and/or restaurant reservations from sales team, agents and guests via email/messaging channels.
• Verify payment details and alert management to any payment issues in a timely manner.
• Maintain thorough knowledge of hotel products and services to accurately describe offerings.
• Understand rates/packages/promotions and terms and conditions for rooms and restaurants.
• Adhere to cancellation policies and process related charges on the day incurred.
• File reservations correspondence per hotel standards and keep the filing system tidy.
• Demonstrate knowledge of Opera PMS and Synxis CRS to input and verify bookings.
• Conduct daily arrivals checks to ensure reservations are correctly entered for future dates.

Job description

Rosewood Doha in Qatar is seeking a Reservation Agent to respond to all requests in a timely, engaging manner and convert inquiries into confirmed bookings. You will ensure paperwork is complete and data is accurately entered in the property management system.

Knowledge of Opera and Synxis, familiarity with OTA channels, and the ability to process payments and uphold cancellation policies are essential. Join a luxury hospitality team delivering memorable guest experiences.