Luxury Hotel Phone Concierge - Guest Experience

Ennismore; Doha; On-site; QAR 27,000 - 54,000; Full time

Job summary

Rixos Gulf Hotel Doha is seeking a Telephone Operator to join our team. You will handle guest calls, route inquiries, and ensure timely follow-up while maintaining the high hospitality standards of the brand.

Ideal candidates have 1–2 years in hospitality, fluency in Arabic and English, and a professional appearance. You will work on the hotel switchboard, greet guests by name, and support exemplary guest experiences.

Qualifications

• 1–2 years of experience required.
• Professional appearance: well-groomed, punctual and dependable.
• Experience in hospitality, concierge, reception, customer service or similar roles.

Responsibilities

• Resolve guests' complaints/requests and liaise with the relevant department for immediate follow-up.
• Receive each guest call in a professional and friendly manner.
• Aim for Quality Audit results of 95% and above through consistent trainings.
• Achieve the highest guest satisfaction as measured by TRUST YOU.
• Be well-groomed, friendly and cheerful while upholding Rixos hospitality standards.
• Coordinate communication within the hotel and departments to ensure smooth service delivery.
• Maintain up-to-date knowledge of hotel facilities and local services.
• Ensure proper operation of the switchboard with fast and accurate call transfers.

Skills

Arabic & English fluency

Hospitality experience

1–2 years experience

Job description

Rixos Gulf Hotel Doha is seeking a Telephone Operator to join our team. You will handle guest calls, route inquiries, and ensure timely follow-up while maintaining the high hospitality standards of the brand.

Ideal candidates have 1–2 years in hospitality, fluency in Arabic and English, and a professional appearance. You will work on the hotel switchboard, greet guests by name, and support exemplary guest experiences.