Luxury Guest Services Lead | Elevate VIP Experiences

Kimpton; Qatar; On-site; QAR 180,000 - 240,000; Full time

Job summary

InterContinental Doha Beach & Spa seeks a Guest Service Manager to oversee the daily operations of the guest services department, ensuring flawless, memorable experiences for every guest. You will inspire your team to deliver world-class service reflecting luxury and sophistication.

Ideal candidates have managerial experience in luxury hospitality with strong leadership, interpersonal, and communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Proven managerial experience in luxury hospitality.
• Strong leadership, interpersonal, and communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Oversee daily guest services operations to ensure flawless experiences.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Address and resolve guest inquiries with professionalism and efficiency.
• Coordinate with departments to ensure seamless and personalized guest experiences.
• Monitor guest feedback and implement improvements based on insights.
• Train and mentor team members and oversee performance evaluations.

Skills

Leadership

Guest service

Communication

Problem solving

Team mentoring

Education

Bachelor's degree in Hospitality Management

Job description

InterContinental Doha Beach & Spa seeks a Guest Service Manager to oversee the daily operations of the guest services department, ensuring flawless, memorable experiences for every guest. You will inspire your team to deliver world-class service reflecting luxury and sophistication.

Ideal candidates have managerial experience in luxury hospitality with strong leadership, interpersonal, and communication skills, and the ability to thrive in a fast-paced environment.