Guest Service Manager

Kimpton; Qatar; On-site; QAR 180,000 - 240,000; Full time

Job summary

InterContinental Doha Beach & Spa seeks a Guest Service Manager to oversee the daily operations of the guest services department, ensuring flawless, memorable experiences for every guest. You will inspire your team to deliver world-class service reflecting luxury and sophistication.

Ideal candidates have managerial experience in luxury hospitality with strong leadership, interpersonal, and communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Proven managerial experience in luxury hospitality.
• Strong leadership, interpersonal, and communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Oversee daily guest services operations to ensure flawless experiences.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Address and resolve guest inquiries with professionalism and efficiency.
• Coordinate with departments to ensure seamless and personalized guest experiences.
• Monitor guest feedback and implement improvements based on insights.
• Train and mentor team members and oversee performance evaluations.

Skills

Leadership

Guest service

Communication

Problem solving

Team mentoring

Education

Bachelor's degree in Hospitality Management

Job description

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As the Guest Service Manager, you will be the epitome of our commitment to guest satisfaction. You will oversee the daily operations of the guest services department, ensuring every guest’s experience is flawless and memorable. Your leadership and dedication will inspire your team to provide world-class service that reflects the luxury and sophistication of our hotel.

Additional Responsibilities include:

• Develop and implement strategies to enhance guest satisfaction and loyalty
• Address and resolve guest inquiries and concerns with professionalism and efficiency
• Coordinate with various departments to ensure seamless and personalized guest experiences
• Monitor guest feedback and implement improvements based on insights
• Ensure adherence to luxury standards and protocols in every aspect of guest interaction
• Train and mentor team members, fostering a culture of excellence and hospitality
• Oversee the scheduling, performance evaluations, and career development of guest services staff
• Handle special requests and VIP guest arrangements with utmost discretion and attention to detail
• Maintain up-to-date knowledge of hotel services, local attractions, and industry trends

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor's degree in Hospitality Management or a related field is preferred
• Proven experience in a managerial role within the luxury hospitality sector
• Exceptional leadership, interpersonal, and communication skills
• Strong problem-solving abilities and a proactive approach to guest service
• A passion for delivering outstanding guest experiences and exceeding expectations
• Ability to thrive in a fast-paced and dynamic environment

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.