Luxury Front Desk & Guest Experience Lead

Tanqeeb; Doha; On-site; QAR 72,000 - 144,000; Full time

Benefits offered by this job

Salary and benefits package

Accommodation provided

Birthday day off

Development plans and training

Job summary

Rosewood Doha is seeking a proactive front desk associate to greet guests, check in and settle accounts while ensuring service standards are met. You will handle daily transactions, including cash handling and currency exchange, and maintain accurate records to balance a float.

In this role you will respond to guest requests, promote hotel facilities, log preferences in the Opera system, and upsell where appropriate.

Qualifications

• Greet guests and deliver consistent service.
• Resolve guest requests with efficiency and care.
• Support upselling of hotel facilities when appropriate.

Responsibilities

• Greet guests, check in/out, and settle guest accounts.
• Maintain accurate daily transaction records and cash balance.
• Log guest preferences in Opera and communicate to relevant departments.

Skills

Customer service

Cash handling

Upselling

Communication

Tools

Opera PMS

Job description

Rosewood Doha is seeking a proactive front desk associate to greet guests, check in and settle accounts while ensuring service standards are met. You will handle daily transactions, including cash handling and currency exchange, and maintain accurate records to balance a float.

In this role you will respond to guest requests, promote hotel facilities, log preferences in the Opera system, and upsell where appropriate.