Luxury F&B Outlet Supervisor: Guest Experience Leader

IHG; Qatar; Remote; QAR 78,000 - 145,000; Full time

Job summary

IHG's InterContinental Doha Beach & Spa is seeking an Outlet Supervisor to lead the daily operation of the Food & Beverage outlet, ensuring guest satisfaction and alignment with hotel standards. You will supervise service, coach a team, and manage inventory to maximize profitability.

In this role you will schedule, train, monitor performance, handle guest feedback professionally, and drive upselling initiatives while upholding hygiene and safety standards.

Qualifications

• Similar experience in a luxury hotel and/or resort.
• Excellent communication skills.
• Strong interpersonal skills and excellent command of written and spoken English.
• Additional language is an added advantage.
• Strong organizational skills.
• Ability to work in a fast-paced environment.
• Ability to multitask.

Responsibilities

• Supervise the daily operation of the assigned Food & Beverage outlet to ensure efficient and seamless service.
• Lead, coach, and motivate the team to deliver exceptional guest experiences.
• Monitor service standards and ensure compliance with brand and hotel operating procedures.
• Support the Outlet Manager in scheduling, training, performance management, and team development.
• Handle guest feedback professionally and resolve concerns promptly to ensure guest satisfaction.
• Ensure cleanliness, hygiene, safety, and food handling standards are maintained at all times.
• Monitor stock levels, coordinate requisitions, and minimize waste through inventory control.
• Drive upselling initiatives and support the achievement of revenue and guest satisfaction targets.
• Conduct pre-shift briefings and communicate daily operational priorities with the team.
• Foster a positive, collaborative, and inclusive working environment.

Skills

Luxury hotel experience

Excellent communication

English proficiency

Team leadership

Multitasking

Job description

IHG's InterContinental Doha Beach & Spa is seeking an Outlet Supervisor to lead the daily operation of the Food & Beverage outlet, ensuring guest satisfaction and alignment with hotel standards. You will supervise service, coach a team, and manage inventory to maximize profitability.

In this role you will schedule, train, monitor performance, handle guest feedback professionally, and drive upselling initiatives while upholding hygiene and safety standards.