Luxury Guest Experience Quality Leader

Tanqeeb; Doha; On-site; QAR 250,000 - 350,000; Full time

Job summary

InterContinental Doha Beach & Spa in West Bay Lagoon seeks a Quality Manager to drive the hotel’s quality agenda, ensuring IHG and InterContinental standards are understood and sustained.

You will work with the Executive Committee and department heads to identify improvements, translate insights into action, and support delivering exceptional guest experiences. This role emphasizes audits, service excellence and continuous improvement across all departments.

Qualifications

• Experience in Quality, Guest Experience, Operations or Rooms/Hotel Management in luxury international hotels.
• Strong understanding of luxury hospitality standards and service excellence.
• Experience with hotel quality programs, brand standards, audits or inspections.
• Strong analytical skills to interpret guest feedback and quality data.
• Excellent observation, attention to detail and communication skills.
• Ability to coach and influence colleagues at all levels.
• Knowledge of continuous improvement and root-cause analysis.

Responsibilities

• Own end-to-end guest journey and ensure it aligns with brand standards.
• Identify improvement opportunities with department heads and translate into actions.
• Plan internal quality audits, service evaluations, and compliance reviews.
• Lead by example with visible leadership to embed quality culture.
• Monitor Guest Love scores and satisfaction metrics to drive improvements.

Skills

Quality management

Guest experience

Operational excellence

Luxury standards

Audit & inspection

Analytical skills

Leadership coaching

Job description

InterContinental Doha Beach & Spa in West Bay Lagoon seeks a Quality Manager to drive the hotel’s quality agenda, ensuring IHG and InterContinental standards are understood and sustained.

You will work with the Executive Committee and department heads to identify improvements, translate insights into action, and support delivering exceptional guest experiences. This role emphasizes audits, service excellence and continuous improvement across all departments.