Outlet Supervisor

IHG; Qatar; A distancia; QAR 78.000 - 145.000; Jornada completa

Descripción de la vacante

IHG's InterContinental Doha Beach & Spa is seeking an Outlet Supervisor to lead the daily operation of the Food & Beverage outlet, ensuring guest satisfaction and alignment with hotel standards. You will supervise service, coach a team, and manage inventory to maximize profitability.

In this role you will schedule, train, monitor performance, handle guest feedback professionally, and drive upselling initiatives while upholding hygiene and safety standards.

Formación

• Similar experience in a luxury hotel and/or resort.
• Excellent communication skills.
• Strong interpersonal skills and excellent command of written and spoken English.
• Additional language is an added advantage.
• Strong organizational skills.
• Ability to work in a fast-paced environment.
• Ability to multitask.

Responsabilidades

• Supervise the daily operation of the assigned Food & Beverage outlet to ensure efficient and seamless service.
• Lead, coach, and motivate the team to deliver exceptional guest experiences.
• Monitor service standards and ensure compliance with brand and hotel operating procedures.
• Support the Outlet Manager in scheduling, training, performance management, and team development.
• Handle guest feedback professionally and resolve concerns promptly to ensure guest satisfaction.
• Ensure cleanliness, hygiene, safety, and food handling standards are maintained at all times.
• Monitor stock levels, coordinate requisitions, and minimize waste through inventory control.
• Drive upselling initiatives and support the achievement of revenue and guest satisfaction targets.
• Conduct pre-shift briefings and communicate daily operational priorities with the team.
• Foster a positive, collaborative, and inclusive working environment.

Conocimientos

Luxury hotel experience

Excellent communication

English proficiency

Team leadership

Multitasking

Descripción del empleo

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As an Outlet Supervisor, you will support the overall outlet operations to deliver and maintain guest satisfaction and business results. Your responsibilities will include but not limited to promoting and ensuring guest satisfaction in your F&B venue of responsibility, supervise the operations efficiently in accordance to the established F&B concept and hotel standards, ensuring that all operating standards are adhered to in order to achieve the highest level of service and maximize profitability and assigning responsibilities to team members and periodically checking their performance.

Additionally, you will be expected to:

• Supervise the daily operation of the assigned Food & Beverage outlet to ensure efficient and seamless service.
• Lead, coach, and motivate the team to consistently deliver exceptional guest experiences.
• Monitor service standards and ensure compliance with brand and hotel operating procedures.
• Support the Outlet Manager in scheduling, training, performance management, and team development.
• Handle guest feedback professionally and resolve concerns promptly to ensure guest satisfaction.
• Ensure cleanliness, hygiene, safety, and food handling standards are maintained at all times.
• Monitor stock levels, coordinate requisitions, and minimize waste through effective inventory control.
• Drive upselling initiatives and support the achievement of revenue and guest satisfaction targets.
• Conduct pre-shift briefings and communicate daily operational priorities with the team.
• Foster a positive, collaborative, and inclusive working environment.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Similar experience in a luxury hotel and/or resort
• Excellent communication skills
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.