Luxury F&B Captain: Elevate Guest Experiences

IHG Hotels & Resorts; Doha; On-site; QAR 70,000 - 120,000; Full time

Job summary

IHG Hotels & Resorts in Doha, Qatar is seeking an F&B Captain to lead luxury dining service in the outlet, coordinating with culinary and service teams to deliver personalized guest experiences.

The role oversees service colleagues, ensures menu knowledge, drives upselling, handles payments, and upholds safety standards in a fast-paced luxury setting. Flexibility for rotating shifts is required.

Qualifications

• Diploma or certification in Hospitality Management, Food & Beverage Service, or a related field is an advantage.
• Previous experience as an F&B Captain, Head Waiter, or Senior Waiter in a five-star or luxury hotel environment.
• Strong knowledge of food and beverage service standards, restaurant operations, and guest service procedures.
• Good understanding of food and beverage menus, service sequences, upselling techniques, and dining etiquette.
• Strong interpersonal and communication skills, with the ability to interact professionally with guests and colleagues.
• Good verbal communication skills in English; additional languages are an advantage.
• Ability to supervise, guide, and motivate service colleagues while maintaining a positive team environment.
• Excellent customer service skills with a proactive approach to anticipating guest needs and resolving concerns.
• Good knowledge of point-of-sale (POS) systems, billing procedures, and payment handling.
• Strong organizational and time management skills, with the ability to manage multiple service priorities efficiently.
• Good understanding of food safety, hygiene regulations, and health and safety procedures.
• Ability to maintain high service standards in a fast-paced, high-volume restaurant environment.
• Strong attention to detail, professional grooming, and a commitment to delivering memorable guest experiences.
• Flexibility to work rotating shifts, weekends, and public holidays.

Responsibilities

• Assist the Outlet Supervisor in overseeing daily restaurant operations to ensure smooth and efficient food and beverage service.
• Supervise and coordinate the activities of service colleagues within the assigned section, ensuring adherence to established service standards.
• Ensure all service stations are properly prepared, fully equipped, and maintained according to hotel standards before and during service.
• Welcome guests warmly, assist with seating arrangements, and provide personalized service throughout their dining experience.
• Maintain comprehensive knowledge of menus, beverages, daily specials, promotions, and available offerings to provide accurate recommendations to guests.
• Promote upselling and suggestive selling techniques to enhance guest experiences and maximize outlet revenue.
• Coordinate closely with the Kitchen and Bar teams regarding orders, menu availability, special requests, and service requirements.
• Monitor guest satisfaction throughout service, promptly addressing concerns and escalating issues to the Outlet Supervisor when necessary.
• Ensure food and beverage orders are accurately taken, communicated, and served in accordance with established service procedures.
• Supervise table setup, service presentation, cleanliness, and overall dining area organization to maintain luxury hospitality standards.
• Assist in training, coaching, and guiding junior service colleagues to ensure consistent service quality and professional development.
• Coordinate with fellow Captains and service colleagues to ensure effective teamwork and smooth operational workflow.
• Handle guest bills, room charges, cash, credit card payments, and other transactions accurately in accordance with hotel procedures.
• Ensure proper handling and reconciliation of cash floats, payments, and financial transactions at the end of each shift.
• Support the Outlet Supervisor in monitoring daily operations, identifying service improvements, and maintaining operational efficiency.
• Ensure compliance with food safety, hygiene, health and safety regulations, and hotel policies.
• Monitor the cleanliness, condition, and proper handling of restaurant equipment, service utensils, and dining facilities.
• Maintain high standards of personal grooming, professional conduct, and service etiquette among team members.
• Assist with the preparation and execution of special events, promotions, and other food and beverage activities within the outlet.
• Ensure effective communication between shifts, including proper handover of operational updates, guest preferences, and outstanding requests.
• Promote a positive working environment by encouraging teamwork, cooperation, and professional communication among colleagues.
• Report guest complaints, operational concerns, safety hazards, and incidents promptly to the Outlet Supervisor or Outlet Manager.
• Perform additional duties as assigned by the Outlet Supervisor or Outlet Manager to support departmental objectives and overall hotel operations.

Skills

F&B Captain experience

Restaurant operations

Upselling techniques

POS systems

English proficiency

Interpersonal skills

Team leadership

Customer service

Food & beverage knowledge

Education

Hospitality Management or related certification

Tools

POS systems

Job description

IHG Hotels & Resorts in Doha, Qatar is seeking an F&B Captain to lead luxury dining service in the outlet, coordinating with culinary and service teams to deliver personalized guest experiences.

The role oversees service colleagues, ensures menu knowledge, drives upselling, handles payments, and upholds safety standards in a fast-paced luxury setting. Flexibility for rotating shifts is required.