Luxury Client Advisor & Sales Concierge

BVLGARI; Doha; On-site; QAR 120,000 - 240,000; Full time

Job summary

BVLGARI in Doha seeks an experienced luxury boutique salesperson to deliver an inspirational shopping experience and maximize sales opportunities. You will support peers, maintain product knowledge, and contribute to achieving store targets.

Ideal candidates have 5–7 years in luxury retail, strong customer service and negotiation skills, and fluency in English; Arabic is a plus. CRM experience and brand knowledge are highly valued.

Qualifications

• 5–7 years sales experience in a luxury environment.
• CRM techniques experience is ideal.
• Proficiency in English is essential; Arabic is a strong asset.

Responsibilities

• Welcome all clients/prospects entering the store and provide extraordinary service.
• Listen and understand clients’ needs, offering customized advice and brand discovery.
• Establish relationships with existing clients and engage new customers to the brand.
• Manage the sales process from Welcome to Packaging and apply selling techniques to deliver a unique shopping experience.
• Contribute to store and service KPIs and CRM actions.
• Register clients’ data in the CRM system for future contact and client development.
• Perform all CRM one-to-one activities and follow sales procedures.
• Ensure front area display complies with VM guidelines and store cleanliness.
• Handle After Sales service front office tasks (repairs, lead-time updates, invoicing).
• Participate in training modules to develop knowledge on various topics.

Skills

Sales experience

Customer service

Negotiation

CRM knowledge

English proficiency

Tools

SAP

CRM software

Job description

BVLGARI in Doha seeks an experienced luxury boutique salesperson to deliver an inspirational shopping experience and maximize sales opportunities. You will support peers, maintain product knowledge, and contribute to achieving store targets.

Ideal candidates have 5–7 years in luxury retail, strong customer service and negotiation skills, and fluency in English; Arabic is a plus. CRM experience and brand knowledge are highly valued.