Client Advisor & Sales Support, Qatar

BVLGARI; Doha; On-site; QAR 120,000 - 240,000; Full time

Job summary

BVLGARI in Doha seeks an experienced luxury boutique salesperson to deliver an inspirational shopping experience and maximize sales opportunities. You will support peers, maintain product knowledge, and contribute to achieving store targets.

Ideal candidates have 5–7 years in luxury retail, strong customer service and negotiation skills, and fluency in English; Arabic is a plus. CRM experience and brand knowledge are highly valued.

Qualifications

• 5–7 years sales experience in a luxury environment.
• CRM techniques experience is ideal.
• Proficiency in English is essential; Arabic is a strong asset.

Responsibilities

• Welcome all clients/prospects entering the store and provide extraordinary service.
• Listen and understand clients’ needs, offering customized advice and brand discovery.
• Establish relationships with existing clients and engage new customers to the brand.
• Manage the sales process from Welcome to Packaging and apply selling techniques to deliver a unique shopping experience.
• Contribute to store and service KPIs and CRM actions.
• Register clients’ data in the CRM system for future contact and client development.
• Perform all CRM one-to-one activities and follow sales procedures.
• Ensure front area display complies with VM guidelines and store cleanliness.
• Handle After Sales service front office tasks (repairs, lead-time updates, invoicing).
• Participate in training modules to develop knowledge on various topics.

Skills

Sales experience

Customer service

Negotiation

CRM knowledge

English proficiency

Tools

SAP

CRM software

Job description

BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER.

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for his future:

Job responsibilities

Your mission is to provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets:

• Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.
• Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand.
• Establish and develop relationship with existing clients and engage new customers to the brand.
• Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
• Contribute to the store and service KPIs achievement.
• Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes.
• Perform all CRM one to one activities.
• Apply all sales related procedures and guidelines.
• Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.
• Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
• Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics.

Profile

The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 5 to 7 years sales experience within a luxury environment. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential and Arabic is a strong asset.

To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage.