Lux Front Desk Concierge – Guest Experience Leader

Ennismore; Doha; On-site; QAR 40,000 - 60,000; Full time

Job summary

The Rixos Gulf Hotel Doha is seeking a friendly Receptionist to join our luxury Front Office team. You will manage daily Front Desk operations, greet guests, handle check-ins/outs, and respond to requests with warmth and professionalism.

Fluency in Arabic and English is required, with a minimum of one year in a similar hotel role. A university degree in hotel management or related field is preferred, and you’ll contribute to delivering memorable guest experiences.

Qualifications

• Fluent in Arabic and English; additional language is an advantage.
• University Degree in Hotel Management or related field.
• Minimum 1 year in a similar role at a luxury hotel.

Responsibilities

• Organize the daily Front Desk operations.
• Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time.
• Show fullest cooperation and respect within the team and other departments.
• Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
• Builds mutual trust, respect, and cooperation among team members.
• Respond to guest requests for special arrangements or services.
• Be aware of the daily activities and obtain product knowledge of all the hotel facilities.
• Respond to guest special requests or services by making arrangements and identifying appropriate providers.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities including, special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
• Review shift logs/daily memo books and document pertinent information in logbooks.Register and process check in for all the arrivals.
• Handle guests check in and check out procedures efficiently and professionally.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
• Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey messages, mails and packages to Guests.
• Assist at the Information counter, Foreign Exchange, Night Audit and Business centre, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
• Handle safe deposit boxes inaccordance with policies and procedures.
• Be aware of the hotel accident Prevention Policies.
• Ensures all guests are greeted on arrival & departure of the hotel.
• Verify Credit Limit and follow up pending PMs. Identify any special assignment for the day.

Skills

Fluent in Arabic and English

Education

University Degree in Hotel Management or related degrees

Job description

The Rixos Gulf Hotel Doha is seeking a friendly Receptionist to join our luxury Front Office team. You will manage daily Front Desk operations, greet guests, handle check-ins/outs, and respond to requests with warmth and professionalism.

Fluency in Arabic and English is required, with a minimum of one year in a similar hotel role. A university degree in hotel management or related field is preferred, and you’ll contribute to delivering memorable guest experiences.