Arabic-Speaking Guest Relations Specialist - Luxury Hotel

Rixos; Doha; On-site; QAR 70,000 - 98,000; Full time

Job summary

Rixos Gulf Hotel Doha in Doha, Qatar is seeking a dynamic Guest Relations Agent who is fluent in Arabic to join our vibrant team.

You will deliver personalized, Turkish-inspired hospitality, greet guests, handle requests, and ensure every guest feels welcomed from arrival to departure.

Under supervision, you will maintain service standards, collaborate with departments, and contribute to memorable luxury experiences.

Qualifications

• High school diploma or bachelor’s degree, preferably in Hospitality, Tourism, Hotel Management, or a related field.
• Fluent Arabic and English language skills.
• Strong guest-service and interpersonal skills, with a professional and welcoming attitude.
• Excellent verbal and written communication, including the ability to handle complaints diplomatically.
• Previous experience in hotel guest relations, front office, reception, concierge, customer service, or luxury hospitality is preferred.

Responsibilities

• Provide efficient, personalized, courteous, and punctual guest service.
• Welcome guests from arrival to departure and ensure high satisfaction.
• Assist with inquiries, requests, and complaints with professionalism.
• Collaborate with front desk and other departments to maintain service standards.
• Understand cultural nuances and hospitality best practices to enhance guest experience.

Skills

Fluent Arabic

English

Customer service

Communication

Cultural awareness

Problem-solving

Professional presentation

Teamwork

Flexibility

Education

High school diploma

Bachelor’s degree in Hospitality/Hotel Management

Tools

Hotel systems

Job description

Rixos Gulf Hotel Doha in Doha, Qatar is seeking a dynamic Guest Relations Agent who is fluent in Arabic to join our vibrant team.

You will deliver personalized, Turkish-inspired hospitality, greet guests, handle requests, and ensure every guest feels welcomed from arrival to departure.

Under supervision, you will maintain service standards, collaborate with departments, and contribute to memorable luxury experiences.