Receptionist (Arabic Speaker)

RIXOS; Doha; Presencial; QAR 42.000 - 66.000; Jornada completa

Descripción de la vacante

Rixos Gulf Hotel Doha is hiring a Receptionist to manage daily Front Desk operations, greet guests, handle check-ins and check-outs, and deliver courteous, professional service.

The ideal candidate has a University Degree in Hotel Management or related field, at least 1 year in a similar role at a star hotel, and fluent Arabic and English; additional languages are a plus.

Formación

• Fluent in Arabic and English; additional language is an advantage.
• University degree in hotel management or related field required.
• 1 year minimum experience in a similar role at a star hotel preferred.

Responsabilidades

• Organize daily Front Desk operations and greet guests.
• Register and process check-in/check-out for arrivals.
• Handle cashiering duties and night audit tasks as assigned.
• Provide friendly and courteous service and respond promptly to guest requests.

Conocimientos

Fluent Arabic-English

Customer service

Interpersonal skills

Educación

University Degree in Hotel Management or related degrees

Descripción del empleo

Company Description

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products Rixos warm hospitality the vibrant Entertainment programs and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms dream bedding and luxurious atmosphere Join our motivated and vibrant Team as Receptionist and build your career with us

Job Description

Organization of the daily Front Desk operations Be smart well groomed friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time Check Hotel situation occupancy functions groups VIPs Show fullest cooperation and respect within the team and other departmentsUtilize interpersonal and communication skills to lead influence and encourage the team advocate sound financial business decision-making demonstrate honesty integrity always lead by example Builds mutual trust respect and cooperation among team members Respond to guest requests for special arrangements or services Be aware of the daily activities and obtain product knowledge of all the hotel facilitiesRespond to guest special requests or services e g transportation reservations dry cleaning by making arrangements and identifying appropriate providers Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities Answer record and process all guest calls messages requests questions or concerns Contact appropriate individuals or department as necessary to resolve guest calls requests or problems Review shift logs daily memo books and document pertinent information in logbooks Register and process check in for all the arrivals Handle guests check in and check out procedures efficiently and professionally Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time Resolve guests complaints requests and liaise with the department concerned to ensure immediately follow up Handle issuance of guest room key cards and ensure effective control for guest security Check and convey messages mails and packages to Guests Assist at the Information counter Foreign Exchange Night Audit and Business centre as and when assigned Have knowledge of the hotel rate codes package segmentation discounts and how to handle each Handle safe deposit boxes in accordance with policies and procedures Be aware of the hotel accident Prevention Policies Ensures all guests are greeted on arrival amp departure of the hotel Verify Credit Limit and follow up pending PMs Identify any special assignment for the day Check Hotel situation occupancy functions groups VIPs Fluent in Arabic and English. Additional language is an advantage.University Degree in Hotel Management or related degreesMinimum 1 year in a similar role star Hotel