Arabic-Speaking Guest Relations Concierge

Jobf0; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Rixos Gulf Hotel Doha seeks a dynamic Guest Relations Agent to welcome Arabic-speaking guests with Turkish hospitality and exceptional service. You will manage guest requests, enhance the guest experience, and coordinate with the front desk to ensure VIP guests feel valued throughout their stay.

Ideal candidates have hospitality experience, strong communication skills in Arabic and English, and a professional demeanor suited to luxury hospitality. Shifts, weekends, and holidays are required.

Qualifications

• Education: High school diploma or bachelor’s degree in Hospitality, Tourism, Hotel Management, or related field.
• Language skills: Fluent Arabic and English; additional languages are an advantage.
• Customer service: Strong guest-service and interpersonal skills with a professional and welcoming attitude.
• Communication: Excellent verbal and written communication, including the ability to handle complaints diplomatically.
• Experience: Previous experience in hotel guest relations, front office, reception, concierge, customer service, or luxury hospitality is preferred.

Responsibilities

• Provide efficient, personalized, courteous and punctual service to guests.
• Create a welcoming atmosphere so guests feel valued from arrival to departure.
• Assist guests with requests and coordinate with front desk and other departments as needed.

Skills

Fluent Arabic

English

Guest-service mindset

Interpersonal skills

Problem-solving

Education

High school diploma

Bachelor’s degree in Hospitality or related field

Tools

Hotel systems

CRM systems

Microsoft Office

Reservation systems

Job description

Rixos Gulf Hotel Doha seeks a dynamic Guest Relations Agent to welcome Arabic-speaking guests with Turkish hospitality and exceptional service. You will manage guest requests, enhance the guest experience, and coordinate with the front desk to ensure VIP guests feel valued throughout their stay.

Ideal candidates have hospitality experience, strong communication skills in Arabic and English, and a professional demeanor suited to luxury hospitality. Shifts, weekends, and holidays are required.