Lobby Lounge Guest Experience Lead

Sheraton Hotels & Resorts; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Sheraton Hotels & Resorts in Doha seeks a Non-Management, full-time team member to ensure guest needs are met, supervise grooming and attire, and support opening/closing duties. You will coordinate supplies, oversee inventory, and maintain safety standards.

The role emphasizes hiring/training, scheduling, evaluating staff, coaching, and fostering a positive work environment. Candidates should be able to communicate clearly, work with diverse guests, and uphold company safety policies and

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Responsibilities

• Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
• Inspect grooming and attire of staff, and rectify any deficiencies.
• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
• Inspect storage areas for organization, use of FIFO, and cleanliness.
• Complete scheduled inventories and stock and requisition necessary supplies.
• Monitor dining rooms for seating availability, service, safety, and well being of guests.
• Complete work orders for maintenance repairs.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Follow all company and safety and security policies; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Read and visually verify information in a variety of formats (e.g., small print).
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Skills

Customer service

Teamwork

Communication

Attention to detail

Education

High school diploma or GED

Related Work Experience: 2 years

Supervisory Experience: 1 year

License or Certification: None

Job description

Sheraton Hotels & Resorts in Doha seeks a Non-Management, full-time team member to ensure guest needs are met, supervise grooming and attire, and support opening/closing duties. You will coordinate supplies, oversee inventory, and maintain safety standards.

The role emphasizes hiring/training, scheduling, evaluating staff, coaching, and fostering a positive work environment. Candidates should be able to communicate clearly, work with diverse guests, and uphold company safety policies and