Luxury Hospitality Quality Leader: Sustainability

Jobf0; Doha; On-site; QAR 360,000 - 540,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across properties

Dining and wellness discounts

Added luxuries to enhance your体验

Job summary

Raffles Hotels & Resorts Doha seeks a Quality Manager to lead the design, implementation, and ongoing improvement of the hotel’s quality management system and sustainability agenda. You will partner with hotel leadership to ensure brand standards and service excellence are consistently applied across all departments.

The role requires 5–7 years in luxury hospitality, strong analytical skills, and proven ability to drive corrective actions, audits, and KPI reporting.

Qualifications

• Bachelor’s degree in Hospitality Management, Quality Management, Business Administration, Sustainability, or a related field.
• Minimum 5–7 years of relevant experience in luxury hospitality, hotel operations, quality management, guest experience, or a similar leadership role.
• Strong understanding of luxury hospitality standards, quality assurance frameworks, guest experience, service excellence, and operational performance.
• Proven experience conducting or coordinating internal, brand, corporate, and external quality audits, inspections, and assessments, including the development and follow-up of corrective and preventive action plans.

Responsibilities

• Lead the development, implementation, and continuous improvement of the hotel’s Quality Management System in alignment with brand standards, company objectives, sustainability commitments, and relevant industry requirements.
• Establish, maintain, and continuously improve quality standards, procedures, tools, guidelines, and monitoring mechanisms across hotel operations.
• Drive a culture of service excellence, quality awareness, accountability, and continuous improvement across all departments.
• Coordinate and conduct regular quality reviews, internal audits, inspections, and operational assessments to ensure compliance with established standards.
• Monitor guest feedback, quality indicators, audit results, inspection findings, and operational performance to identify trends, gaps, risks, and opportunities for improvement.
• Analyze quality and guest experience data and provide actionable recommendations to management and department heads.
• Develop and monitor departmental quality improvement plans, ensuring corrective and preventive actions are clearly defined, implemented, and followed through.
• Coordinate the preparation and follow-up of internal and external quality audits, brand inspections, mystery shopper assessments, and other quality evaluations.
• Work closely with department heads and operational teams to identify root causes of quality issues and implement sustainable corrective actions.
• Establish effective quality reporting and performance-tracking mechanisms, including KPIs, dashboards, action plans, and trend analysis.
• Facilitate quality meetings, review sessions, and continuous improvement initiatives with relevant stakeholders.
• Support departments in developing and maintaining appropriate Standard Operating Procedures (SOPs), quality checklists, service standards, and operational controls.
• Ensure that quality standards are effectively communicated, understood, implemented, and consistently applied across the hotel.
• Collaborate with Learning & Development and departmental leaders to identify quality-related training needs and support initiatives that strengthen service delivery and operational standards.
• Promote guest-centric practices by translating guest feedback and quality insights into tangible improvements in products, services, and processes.
• Lead cross-functional quality improvement projects and initiatives, ensuring clear objectives, ownership, timelines, and measurable outcomes.
• Monitor compliance with Raffles and Fairmont brand standards and support the hotel in maintaining consistent standards across all guest touchpoints.
• Coordinate sustainability-related quality initiatives and support the integration of responsible business practices into hotel operations.
• Maintain accurate quality documentation, records, reports, audit findings, and improvement plans to support effective governance and continuous improvement.
• Benchmark quality practices and service standards against relevant luxury hospitality industry standards and identify opportunities to enhance the hotel’s competitive position.
• Provide regular quality performance updates, insights, and recommendations to hotel leadership.
• Encourage a proactive approach to risk identification, problem-solving, service recovery, and operational excellence.
• Ensure that quality improvement initiatives deliver measurable and sustainable improvements in guest satisfaction, operational performance, and brand compliance.

Skills

Quality management

Leadership

Data analysis

Project management

Communication

Stakeholder management

Quality audits

MS Office

Education

Bachelor’s degree in Hospitality Management

Tools

Microsoft Excel

Quality reporting tools

Job description

Raffles Hotels & Resorts Doha seeks a Quality Manager to lead the design, implementation, and ongoing improvement of the hotel’s quality management system and sustainability agenda. You will partner with hotel leadership to ensure brand standards and service excellence are consistently applied across all departments.

The role requires 5–7 years in luxury hospitality, strong analytical skills, and proven ability to drive corrective actions, audits, and KPI reporting.