Executive Office & Quality Leader – Luxury Hotels

Tanqeeb; Doha; On-site; QAR 360,000 - 540,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across Fairmont & RWI

Dining and wellness discounts

Enhanced colleague benefits

Job summary

Raffles & Fairmont Doha invites applications for an Executive Office and Quality Manager who will provide high-level support to the Managing Director and lead the hotel’s quality and sustainability agenda across the properties. The role requires strategic coordination, confidentiality, and cross-functional collaboration to ensure executive initiatives are executed with excellence.

You will drive the Quality Management System, establish standards, monitor audits and guest insights, and partner

Qualifications

• Bachelor’s degree in Hospitality Management, Business, Quality Management, Sustainability, or related field.
• Minimum 5–7 years of luxury hospitality leadership experience.
• Experience supporting a Managing Director or General Manager in a high-profile hotel.
• Strong knowledge of luxury hospitality standards, quality assurance frameworks, guest experience, and operational excellence.
• Experience implementing quality management systems and continuous improvement initiatives.
• Experience coordinating internal, brand, corporate, or external audits and managing corrective action plans.
• Fluency in English; additional languages are a plus.

Responsibilities

• Provide high-level executive and administrative support to the Managing Director, ensuring effective management of priorities, schedules, correspondence, meetings, and follow-up actions
• Act as a trusted liaison between the Managing Director, Executive Committee, department heads, corporate stakeholders, owners, and external partners
• Coordinate and follow up on key strategic initiatives, executive decisions, projects, and action plans to ensure timely execution and accountability across the business
• Prepare and coordinate executive presentations, reports, briefing documents, meeting agendas, minutes, and management communications
• Maintain a high level of confidentiality and discretion when handling sensitive business, operational, financial, and personnel information
• Support the Managing Director in maintaining effective governance, communication, and coordination across Raffles & Fairmont Doha
• Lead the development, implementation, and continuous improvement of the hotel’s Quality Management System in alignment with brand standards, company objectives, and relevant industry requirements
• Establish and maintain quality standards, procedures, tools, and monitoring mechanisms across hotel operations
• Drive a culture of service excellence and continuous improvement through regular quality reviews, audits, inspections, and performance analysis
• Monitor guest feedback, quality indicators, audit results, and operational performance

Skills

Executive support

Stakeholder liaison

Quality management

Audit coordination

Governance

MS Office Pro

Education

Bachelor's degree in Hospitality Management / Business

Quality Management Certification

Tools

PowerPoint

Excel

MS Outlook

Job description

Raffles & Fairmont Doha invites applications for an Executive Office and Quality Manager who will provide high-level support to the Managing Director and lead the hotel’s quality and sustainability agenda across the properties. The role requires strategic coordination, confidentiality, and cross-functional collaboration to ensure executive initiatives are executed with excellence.

You will drive the Quality Management System, establish standards, monitor audits and guest insights, and partner