Lead Compliance and Controls Officer

Qatar Airways Group; Doha; On-site; QAR 360,000 - 540,000; Full time

Job summary

Qatar Airways Group is seeking a Lead Compliance and Control to build and maintain robust compliance frameworks, safeguard reputational integrity, and drive governance across the organization in Doha.

The role collaborates with cross-functional teams to develop policies, conducts risk assessments and audits, supports investigations and remediation, and leads training programs to promote a culture of integrity.

Qualifications

• Bachelor’s degree or equivalent required; minimum 4 years of job-related experience.
• Experience in retail (preferred travel retail) and/or food & beverage industry and/or audit background.
• Strong analytical, detail-oriented, problem-solving and communication skills.

Responsibilities

• Develop and implement compliance policies and procedures collaborating with cross-functional teams; tailor policies to the business environment.
• Conduct regular compliance monitoring and audits to ensure adherence and timely reporting to management.
• Identify, assess and mitigate compliance, operational, financial, fraud or reputational risks with action plans.
• Support internal and external audits by engaging with auditors and providing required information.
• Design and deliver compliance trainings and awareness programs to promote integrity and ethical behavior.
• Lead investigations and remediation efforts for potential compliance breaches and conflicts of interest.
• Promote internal controls enhancements to strengthen risk management and efficiency.
• Stay updated on regulatory changes and advise management on actions required.

Skills

Analytical skills

Attention to detail

Problem-solving

Communication skills

Interpersonal skills

Policy drafting

Education

Bachelor’s Degree or Equivalent

Tools

MS Office

Job description

The “Lead Compliance and Control” is responsible for the implementation, maintenance, and enhancement of robust compliance and control frameworks. Entrusted with overseeing and driving the company's adherence to regulatory requirements, internal policies and procedures, and industry best practices. Thereby safeguarding QDF reputation and minimizing operational risks by delivering comprehensive compliance programs, conducting regular assessments, and providing pre-emptive guidance. Play a pivotal role in fostering a culture of integrity, transparency, and ethical conduct across all business functions. Will be instrumental in identifying potential areas of vulnerability, proactively mitigating compliance risks, and promoting continuous improvement initiatives to uphold the highest standards of corporate governance and compliance within the organization.

• Develop and implement compliance policies and procedures collaborating with cross-functional teams to develop, review and enhance compliance policies, procedures and controls tailored to the unique environment and operational landscape of Qatar Duty Free.
• Handle compliance monitoring and reporting by conducting regular assessments and audits to monitor the company's adherence to applicable policies, procedures, ensuring timely and accurate reporting to Senior and Executive Management.
• Facilitate risk assessment and mitigation by Identifying, assessing and prioritizing compliance, operational, financial, fraud and/or reputational risks associated with business activities, products and services, and develop strategies and action plans to mitigate these risks effectively.
• Support internal and external audit programs through engaging and supporting internal, external and state auditors and ensuring timely submission of required information and documentation by liaising with relevant stakeholders and departments.
• Facilitate trainings and awareness programs in partnership with QDFC Training department to design and deliver comprehensive compliance training and awareness programs for employees at all levels to promote a culture of compliance, integrity, and ethical behavior throughout the organization.
• Responsible for Investigations and remediation by leading or supporting investigations into potential compliance breaches, conflicts of interest, or unethical behavior, and recommend corrective actions and remediation measures to address identified issues and prevent recurrence.
• Promote Internal controls enhancements by continuously evaluating and enhancing internal control mechanisms and procedures to strengthen the company's risk management framework and improve operational efficiency and effectiveness.
• Stay abreast of changes in regulatory requirements, industry trends, and emerging risks affecting the travel retail industry, and advise senior management on potential impacts and required actions to maintain compliance. Driving Change Management.
• Handle stakeholder engagement by fostering collaborative relationships with internal stakeholders, regulatory agencies and external partners to exchange best practices, share insights, and understand emerging developments relevant to the business.
• Drive continuous improvement initiatives within the compliance function by identifying opportunities for process optimization, automation, and innovation to enhance the effectiveness and efficiency of the compliance operations.
• Perform other department duties related to his/her position as directed b the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition . Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualification

About you

The successful candidate will have the following:

• Bachelor’s Degree or Equivalent
• Minimum 4 years of job-related experience
• Experience in retail (preferred travel retail) and / or food & beverage industry and / or audit background. Proven experience in developing, implementing and reviewing policies and procedures.
• Strong analytical skills, exceptional attention to detail and problem-solving abilities.
• Excellent communication and interpersonal skills, with the ability to build effective relationships at all levels of the organization.
• Ability in drafting of policies and procedures.
• Ability to handle confidential information with discretion and maintain a high level of professionalism.
• Proficiency in MS Office applications. Command of English language.

We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.