Manager Risk & Compliance

Qatar Airways Group; Doha; On-site; QAR 360,000 - 600,000; Full time

Job summary

Qatar Airways Group is seeking a Manager Risk and Compliance to lead risk management and compliance across Retail & Hospitality divisions in Doha. You will design strategic frameworks, oversee audits and investigations, and ensure adherence to policies and internal controls.

The role requires a Bachelor’s degree and 8+ years in policy implementation, with strong English communication and ERP proficiency. You will collaborate with cross-functional teams to mitigate risks while maintaining

Qualifications

• Bachelor’s degree or equivalent with relevant experience.
• Minimum 8 years of job-related experience.
• Proven experience in developing, implementing and reviewing policies and procedures.
• Strong analytical skills with attention to detail.
• Command of English language and excellent communication skills.
• Experience with ERP systems and data-driven governance.
• Managers capable of delegating and coaching teams.

Responsibilities

• Develop and implement a strategic compliance framework aligned with group policies and best practices.
• Establish policies and procedures supporting strategic goals and apply a risk-based approach.
• Monitor changes in business needs and adapt compliance programs to emerging risks.
• Produce policy and risk advisories for stakeholders on current and emerging risks.
• Develop mitigation measures to facilitate business operations while reducing risk.
• Evaluate and enhance internal control systems and close control gaps.
• Conduct risk assessments of retail and hospitality facilities and related areas.
• Identify probabilities of control failures and propose cost-effective mitigations.
• Document comprehensive policies for functions like procurement, revenue, operations, and inventory.
• Implement processes to ensure compliance with internal policies and controls.
• Conduct regular audits and assessments and report findings to senior management.
• Monitor compliance metrics and KPIs to track progress and concerns.
• Collaborate with cross-functional teams for effective compliance initiatives.
• Investigate potential compliance breaches and implement remedial measures.
• Stay updated on external developments and advise senior management.
• Provide direction to the compliance team and ensure consistency across departments.

Skills

Strategic planning

Risk management

Policy development

Internal controls

Audits & investigations

Cross-functional collaboration

Leadership

English proficiency

Education

Bachelor’s Degree or Equivalent

Tools

ERP systems: Oracle/JD Edwards/Microsoft AX/Business Central + MS Office

Job description

The “Manager Risk and Compliance” is responsible for managing the assigned Retail & Hospitality risk management and compliance functions. Lead the implementation of risk management strategies and frameworks, ensuring compliance with policies, procedures and internal controls for various divisions including QDFC, F&B, QDC, IMS, Lounges, Hotels, and QACC. The role is crucial in identifying, assessing, and mitigating risks across the business, and promoting a culture of compliance and ethical behaviour. Oversee compliance monitoring, audits, and investigations to identify and mitigate risks by establishing robust compliance frameworks, promoting adherence to policies, and enhancing internal controls. Contribute to the company's operational excellence and reputation.

• Develop and implement a strategic compliance framework to ensure alignment with group policies and industry best practices.
• Establish policies and procedures that support the business’ strategic goals and objectives. Adapt a riskbased approach to the retail & hospitality businesses and propose risk mitigation strategies.
• Monitor changes in business needs and proactively adapt compliance programs to address emerging risks.
• Proactively, reactively and predictively produce policy and risk advisories to the business to ensure that relevant stakeholders are kept informed of current and emerging risks.
• Develop mitigation measures that are relevant, practical and assist managers to maintain facilitation of the business.
• Evaluate and enhance internal control systems by identifying control gaps and recommending improvements to ensure the effectiveness of internal controls.
• When required, conduct risk assessments of retail and hospitality facilities to identify any existing or potential risks or vulnerabilities to the business. This includes but are not limited to Retail & F&B outlets, lounges, hotels, FOH and BOH areas, back offices, warehouses, kitchens, catering and other facilities.
• Identify and determine the probability of internal control failures, frequency of occurrence, likelihood and impact and propose options to mitigate the threats. Moreover, examine the feasibility of these options and perform a cost-benefit analysis to determine and recommend the most appropriate option to Senior Management.
• Develop and document comprehensive policies and procedures for various functions e.g., procurement, revenue, operations, cash office, inventory management, and other relevant functions.
• Implement processes and controls to ensure compliance with internal policies and mitigate risks.
• Conduct regular compliance audits and assessments to identify areas for improvement and ensure adherence to established policies and procedures.
• Monitor compliance metrics and key performance indicators to track progress and identify areas of concern.
• Monitor control implementation and compliance to minimize operational risks.
• Collaborate with cross-functional teams to implement effective compliance initiatives and corrective actions
• Conduct investigations into potential compliance breaches and implement appropriate remedial measures.
• Monitor external developments and industry trends to ensure compliance programs remain up-to-date and effective. Keep abreast of emerging compliance issues and policy changes, providing strategic guidance to senior management
• Ensure fraud prevention policies are fit for purpose and up-to-date and build robust process and adopt effective fraud prevention control.
• Provide direction to the compliance team, fostering a culture of excellence, collaboration, and continuous improvement. Provide guidance and support to departments to ensure consistent compliance with established policies and procedures and effective implementation of internal controls.
• Foster strong relationships with internal stakeholders, promoting open communication and collaboration.
• Act as a trusted advisor to senior management, providing insights and recommendations on compliancerelated matters.
• Draft reports and presentations for executive management, highlighting compliance performance, risks, and initiatives.
• Perform other department duties related to his / her position as directed by the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition . Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualification

The successful candidate will have the following:

• Bachelor’s Degree or Equivalent
• Minimum 8 years of job-related experience
• Proven experience in developing, implementing and reviewing policies and procedures
• Strong analytical skills, exceptional attention to detail and problem-solving abilities.
• Command of English language
• Excellent communication and interpersonal skills, with the ability to build effective relationships at all levels of the organization. Creating Policies
• Ability to handle confidential information with discretion and maintain a high level of professionalism.
• Proficiency in ERP systems like Oracle, JD Edwards, Microsoft AX and Business Central along with MS Office applications.
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.