IT Service Delivery Lead

Arab Solutions; Doha; On-site; QAR 60,000 - 120,000; Full time

Job summary

Arab Solutions is seeking a Service Delivery Specialist to lead IT support service delivery for business users in Qatar. The role emphasizes maintaining service quality, user satisfaction, and operational efficiency across incident, problem, and service desk processes.

You will drive ITIL-based governance, supervise service desk operations, coordinate with vendors and technical teams, and implement continual service improvements to optimise performance and customer experience.

Qualifications

• ITIL Foundation certification required; ITIL Intermediate/Managing Professional preferred.
• Strong problem-solving and analytical skills.
• Experience managing Service Desk and End-User Support operations.

Responsibilities

• Lead and manage the delivery of IT support services to business users.
• Ensure service quality, user satisfaction, and operational efficiency.
• Develop and implement service improvement initiatives.
• Monitor SLA and KPI performance and report on them.
• Coordinate with technical teams and vendors to resolve issues.

Skills

Service Delivery

ITIL

Stakeholder management

Vendor management

Leadership

Problem solving

ITSM

Tools

ITSM tools

Job description

Arab Solutions is seeking a Service Delivery Specialist to lead IT support service delivery for business users in Qatar. The role emphasizes maintaining service quality, user satisfaction, and operational efficiency across incident, problem, and service desk processes.

You will drive ITIL-based governance, supervise service desk operations, coordinate with vendors and technical teams, and implement continual service improvements to optimise performance and customer experience.