Event IT Service Desk Analyst

Confidential Company; Doha; On-site; QAR 111,600 - 167,400; Full time

Job summary

Confidential Company in Doha, Qatar, is seeking a Service Desk Analyst to enhance IT operations in sports venues. The candidate will manage incidents, support users, and ensure smooth IT communication during events.

Qualifications include a Bachelor's in IT and 2-4 years in Service Desk or IT Support. Hands-on experience with platforms like ServiceNow is essential. Applicants must be based in Qatar and ready for sponsorship transfer.

Qualifications

• 2-4 years of experience in IT Support or Service Desk.
• Hands-on experience with ITSM/Ticketing Systems.
• Ability to work in fast-paced environments.

Responsibilities

• Monitor and manage IT incidents and service requests.
• Provide first-level technical support to end users.
• Support installation and configuration of IT infrastructure.
• Ensure operational continuity during events.

Skills

IT Support

Service Desk Management

Incident Management

Customer Service

Technical Troubleshooting

Education

Bachelor's Degree or Diploma in IT, Computer Science, Networking

Tools

ServiceNow

Remedy

Jira

Job description

Confidential Company in Doha, Qatar, is seeking a Service Desk Analyst to enhance IT operations in sports venues. The candidate will manage incidents, support users, and ensure smooth IT communication during events.

Qualifications include a Bachelor's in IT and 2-4 years in Service Desk or IT Support. Hands-on experience with platforms like ServiceNow is essential. Applicants must be based in Qatar and ready for sponsorship transfer.