IT Service Delivery Lead | ITIL & Service Desk Excellence

Experience; Doha; On-site; QAR 180,000 - 340,000; Full time

Job summary

Experience in Doha, Qatar is seeking a Service Delivery Specialist with 8-10 years of ITSM experience. You will lead the delivery of IT support services to business users, ensuring SLAs are met and service improvements are driven across the department.

The role requires ITIL Foundation certification, strong stakeholder and vendor management capabilities, and experience managing Service Desk and End-User Support operations. This is an onsite, one-year assignment in Qatar.

Qualifications

• Strong Service Delivery Management experience.
• ITIL Foundation certification required; Intermediate preferred.
• Excellent problem-solving and analytical skills.
• Strong stakeholder and vendor management capabilities.
• Experience managing Service Desk and End-User Support operations.

Responsibilities

• Lead and manage the delivery of IT support services to business users.
• Monitor SLA and KPI performance; manage incidents and service requests within agreed levels.
• Supervise daily service desk operations and improve workflows.
• Lead root cause analysis and continual service improvement initiatives.
• Coordinate with technical teams and vendors to resolve complex issues.

Skills

Service Delivery Management

ITSM Expertise

Stakeholder Management

Vendor Management

Service Desk Leadership

Education

ITIL Foundation Certification

Tools

ITSM Platforms

Job description

Experience in Doha, Qatar is seeking a Service Delivery Specialist with 8-10 years of ITSM experience. You will lead the delivery of IT support services to business users, ensuring SLAs are met and service improvements are driven across the department.

The role requires ITIL Foundation certification, strong stakeholder and vendor management capabilities, and experience managing Service Desk and End-User Support operations. This is an onsite, one-year assignment in Qatar.