IT Service Management Lead — ITIL & Governance

QNB Group; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

QNB Group in Doha is seeking an experienced IT Service Management professional to oversee the ITSM program within the Group Information Technology Division. The role ensures compliance with ITSM rules, policies and procedures, and that organizational behavior meets the bank's Standards of Conduct.

The candidate will manage policy development, governance reporting, and service delivery, with a background in ITIL, banking IT, and 4+ years in ITSM operations. A relevant degree is required.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or related discipline.
• MBA or Master's degree is an advantage.
• Experience in IT Service Management documentation IT Governance Information Security.
• Minimum 4 years of experience in a major bank.
• At least 2-4 years of experience in an IT Service Management operations function.
• ITIL Foundation certification is mandatory.
• ITIL Practitioner certification is preferred.
• Any ITSM certification is an advantage.

Responsibilities

• Oversee ITSM program and ensure compliance with IT policies and procedures.
• Review IT Service Management operations and delivery within GITD.
• Coordinate with IT departments on service management policies, standards, and guidelines.
• Support audit reporting and remediation efforts.

Skills

ITSM knowledge

Policy development

Stakeholder management

Technical documentation

Education

Bachelor's degree in Computer Science

Bachelor's degree in Computer Engineering

MBA or Master's degree

Tools

ITIL

Job description

QNB Group in Doha is seeking an experienced IT Service Management professional to oversee the ITSM program within the Group Information Technology Division. The role ensures compliance with ITSM rules, policies and procedures, and that organizational behavior meets the bank's Standards of Conduct.

The candidate will manage policy development, governance reporting, and service delivery, with a background in ITIL, banking IT, and 4+ years in ITSM operations. A relevant degree is required.