IT Operations & Systems Improvement Lead

Qatar Airways; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

Qatar Airways seeks an experienced IT Operations & System Improvements Supervisor to oversee IT assets, telecom frameworks, and support desk services in a 24x7 environment in Doha. You will analyze IT projects, coordinate with QR IT and MATAR IT, and ensure SLAs are met while managing procurement and cost controls.

Key qualifications include a 4-year background in IT with supervisory experience, strong English, and solid communication skills.

Qualifications

• Minimum 4 years of job-related experience.
• Bachelor's Degree or Equivalent with minimum 3 years of job-related experience.
• Minimum two years in a supervisory role.
• IT technical knowledge.
• Command of English language.
• Strong written and verbal communication skills.
• Ability to meet the deadlines.

Responsibilities

• Supervise IT assets, procurement and telecom control functions.
• Provide detailed analysis for IT projects in coordination with QR IT, MATAR IT and QAS Operations.
• Act as 1st level escalation for IT discrepancies and resolve issues per SLAs.
• Lead and advise Operations & System Improvements team on complex issues.
• Publish KPI reports for IT assets, telecom and support desk.
• Ensure effective communication with internal and external stakeholders.
• Monitor Support Desk activities and ensure 24x7 coverage.
• Plan and monitor IT assets procurement, telecom services activation and support.

Skills

IT knowledge

English language

Written and verbal communication

Supervisory experience

Deadline oriented

Education

Bachelor's degree

Diploma or equivalent

Tools

ERP

Oracle ERP

Reporting tools

MS Office

MS SharePoint

Telecom systems

Procurement systems

Project management tools

Job description

Qatar Airways seeks an experienced IT Operations & System Improvements Supervisor to oversee IT assets, telecom frameworks, and support desk services in a 24x7 environment in Doha. You will analyze IT projects, coordinate with QR IT and MATAR IT, and ensure SLAs are met while managing procurement and cost controls.

Key qualifications include a 4-year background in IT with supervisory experience, strong English, and solid communication skills.