Operational & System Improvements Officer

Qatar Airways; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

Qatar Airways seeks an experienced IT Operations & System Improvements Supervisor to oversee IT assets, telecom frameworks, and support desk services in a 24x7 environment in Doha. You will analyze IT projects, coordinate with QR IT and MATAR IT, and ensure SLAs are met while managing procurement and cost controls.

Key qualifications include a 4-year background in IT with supervisory experience, strong English, and solid communication skills.

Qualifications

• Minimum 4 years of job-related experience.
• Bachelor's Degree or Equivalent with minimum 3 years of job-related experience.
• Minimum two years in a supervisory role.
• IT technical knowledge.
• Command of English language.
• Strong written and verbal communication skills.
• Ability to meet the deadlines.

Responsibilities

• Supervise IT assets, procurement and telecom control functions.
• Provide detailed analysis for IT projects in coordination with QR IT, MATAR IT and QAS Operations.
• Act as 1st level escalation for IT discrepancies and resolve issues per SLAs.
• Lead and advise Operations & System Improvements team on complex issues.
• Publish KPI reports for IT assets, telecom and support desk.
• Ensure effective communication with internal and external stakeholders.
• Monitor Support Desk activities and ensure 24x7 coverage.
• Plan and monitor IT assets procurement, telecom services activation and support.

Skills

IT knowledge

English language

Written and verbal communication

Supervisory experience

Deadline oriented

Education

Bachelor's degree

Diploma or equivalent

Tools

ERP

Oracle ERP

Reporting tools

MS Office

MS SharePoint

Telecom systems

Procurement systems

Project management tools

Job description

General Information

Ref # 238755

Location: Qatar-Doha

Job family: Cargo & Airport Operations

Closing Date: 2026-11-18

Description

About the Role

Responsible to supervise Operational & System Improvements resources; workforce, equipment systems & facilities and ensures efficient IT support to OAS operations, management, support teams & other stakeholders. Directly monitors Support Desk QAS IT Assets & Procurement Support or QAS Telecom Support to achieve SLAs and maintain operational and financial KPls. Represents Operations & System Improvements department in QAS functional meetings to provide IT updates through various reports and charts as required for the analysis of information and support management decisions.

Operational

• Responsible to provide detailed analysis to QAS Management in selection, implementation and support of IT projects & solutions in conjunction with QR IT, MATAR IT and QAS Operations within approved schedules and budgets.
• Responsible for effective supervision of QAS administered IT systems, IT Assets and Telecom framework.
• Responsible to act as 1st level escalation contact for IT discrepancies and effectively resolve issues within agreed SLAs.
• Responsible to lead and provide technical advice to Operations & System Improvements Agent, stakeholders and assist Operations & System Improvements Specialist in complex technical issues.
• Implement Operations & System Improvements performance KPls and publish reports related to QAS IT Assets, Telecommunication and Support desk.
• Ensure effective communication with internal & external stakeholders.
• Monitor Support Desk functions including but not limited to:
• Supervise day to day Support Desk activities and Take up escalated issues.
• Optimum utilization of resources in shift
• Maintain 24 X 7 support to all QAS GH departments
• Monitor QAS IT Assets, Procurement & Telecommunication control functions including but not limited to:
• IT Assets, Procurement & Telecom systems administration.
• IT Stores monitoring. Maintain min/max limits of required stocks.
• Plan, initiate and monitor IT assets procurement, Telecom services activation & support for QAS fixed and mobile assets.
• Plan and conduct periodic IT Assets and operational communication cost control Audits.
• Ensure IT resources optimum utilization and Initiate Cost Control measures.
• Propose best solutions for business requirements.
• Prepare business cases and CMCs for assigned IT projects.
• Perform other department duties related to his/her position as directed bv the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualification

About You

To succeed in this role, candidates should meet the following qualifications and requirements:

• High School Qualification / Vocational Qualification /Diploma or Equivalent with Minimum 4 years of job-related experience
• Bachelor's Degree or Equivalent with Minimum 3 years of job-related experience
• Minimum two years in a supervisory role.
• IT technical knowledge
• Command of English language
• Self-motivated
• Self-disciplined
• Strong Written and verbal communication skills
• Ability to meet the deadlines

Preferred

• Experience in ERP, Reporting tools.
• Telecom, Telephone systems.
• MS Office.
• MS SharePoint.
• Airline/ Aviation background
• Oracle ERP
• Procurement process
• Project management
• Microsoft SharePoint
• Telephone management system
• Vendor management

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.