IT Help Desk Technician

agonme; Qatar; On-site; QAR 67,000 - 100,000; Full time

Job summary

agonme is seeking a Help desk technician to deliver fast, practical support for computer systems. You will answer basic technical queries and guide users to solutions, while maintaining a courteous, patient, customer-oriented approach.

The role requires clear communication, strong technical grounding, and the ability to explain complex issues in simple terms to non-technical customers in a Qatar-based environment.

Qualifications

• Proven experience as a help desk technician or other customer support role.
• Tech savvy with working knowledge of office automation products, databases and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English and excellent communication skills.

Responsibilities

• Provide fast and useful technical assistance on computer systems.
• Answer queries on basic technical issues and offer solutions.
• Communicate effectively with customers to understand problems and explain solutions.

Skills

Customer-oriented

Communication skills

English proficiency

Tech savvy

Education

BSc/BA in IT or CS

Tools

Office automation

Databases

Remote control

Job description

Job brief

We are looking for a competentHelp desk technicianto provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company's reputation and business.

Requirements

• Proven experience as ahelp desk technicianor other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field