HR Helpdesk Administrator (URGENT)

PPL Dynamics; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

PPL Dynamics is seeking a capable HR Services Help Desk professional to manage day-to-day HR services support and resolve technical issues at first contact. You will route more complex problems to support engineers and monitor all requests through to resolution.

The role requires a Bachelor's degree and 3-5 years of HR/helpdesk experience, with strong ITIL knowledge and excellent communication skills.

Qualifications

• Bachelor's degree required.
• 3-5 years of HR support or helpdesk experience.
• Proven first-level IT helpdesk support experience.

Responsibilities

• Handle day-to-day HR services help desk operations.
• Provide first level support to resolve reported issues or route to appropriate teams.
• Maintain and monitor request logs for follow-up and closure.

Skills

Desktop hardware troubleshooting

Operating systems knowledge

Network troubleshooting

ITIL service desk

Customer support

Communication skills

Analytical mindset

Policy & procedure design

Education

Bachelor's degree

Tools

ITIL Service Desk

Job description

o handle day-to-day HR Services Help desk operations and provide first level support to resolve reported technical problems or route complaints/requests to support engineer or the relevant IT functions as per the complexity of the task.

Maintain and monitor request logs to follow up on the requests received.

Minimum Qualifications:

Bachelor's degree

3-5 years of experience in HR Support or helpdesk operations

Job Specific Skills:

• Working knowledge on desktop hardware, operating system, software application and network troubleshooting
• Strong knowledge and experience in ITIL service desk implementation and performance tuning
• Good Knowledge about Computers & Operating systems
• Ability to learn & adopt to new networks installed at the organization
• Communication Skills
• High-level experience in customer support services
• Analytical mindset
• Ability to formulate plans, designs, practices, policies and procedures related to operation and new projects