HR Helpdesk Administrator

PPL Dynamics; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

PPL Dynamics is seeking an HR Services Help Desk specialist to handle day-to-day operations and provide first level support for technical issues in Doha, Qatar.

You will maintain request logs and route complex problems to appropriate IT functions, ensuring timely follow-up and resolution in a fast-paced environment.

Qualifications

• Bachelor's degree.
• 3-5 years of experience in HR Support or helpdesk operations.

Responsibilities

• Handle day-to-day HR Services Help desk operations and provide first level support to resolve reported technical problems or route complaints/requests to support engineer or the relevant IT functions as per the complexity of the task.
• Maintain and monitor request logs to follow up on the requests received.

Skills

Desktop troubleshooting

ITIL service desk

Operating systems

Network troubleshooting

Communication skills

Customer support

Analytical mindset

Policies & procedures

Education

Bachelor's degree

Tools

Help desk tools

Job description

o handle day-to-day HR Services Help desk operations and provide first level support to resolve reported technical problems or route complaints/requests to support engineer or the relevant IT functions as per the complexity of the task.

Maintain and monitor request logs to follow up on the requests received.

Minimum Qualifications:

Bachelor's degree

3-5 years of experience in HR Support or helpdesk operations

Job Specific Skills:

• Working knowledge on desktop hardware, operating system, software application and network troubleshooting
• Strong knowledge and experience in ITIL service desk implementation and performance tuning
• Good Knowledge about Computers & Operating systems
• Ability to learn & adopt to new networks installed at the organization
• Communication Skills
• High-level experience in customer support services
• Analytical mindset
• Ability to formulate plans, designs, practices, policies and procedures related to operation and new projects