Insurance Administrator

Al Waha For Cars; Doha; On-site; QAR 67,000 - 112,000; Full time

Job summary

Al Waha For Cars in Doha, Qatar, is seeking an Insurance Administrator to coordinate vehicle insurance activities within the Aftersales department. You will handle claims, liaise with insurers, customers, surveyors and workshop teams to ensure accurate processing and timely vehicle repairs.

The role requires strong claim processing, documentation and communication skills to support smooth settlement and delivery. On-site position in a busy auto service environment.

Qualifications

• Experience coordinating vehicle insurance claims
• Ability to liaise with customers, insurers and workshop teams
• Strong attention to detail in processing approvals and settlements

Responsibilities

• Receive and process vehicle insurance claims related to accidents and damages
• Coordinate with customers to collect information and documents
• Liaise with insurance companies, surveyors, and service teams
• Register claims and ensure documentation is submitted on time
• Coordinate inspections and appointments for damaged vehicles
• Monitor claim status and approvals with insurers
• Prepare and maintain claim files, estimates and supporting docs
• Review approvals against repair estimates and resolve discrepancies
• Prepare reports on claims, approvals and settlements

Skills

Insurance coordination

Claims processing

Documentation management

Communication

Tools

Claims software

Job description

The Insurance Administrator is responsible for coordinating and managing vehicle insurance-related activities within the Aftersales department. The role involves handling insurance claims, coordinating with insurance companies, customers, surveyors, and workshop teams, and ensuring claims are processed accurately and efficiently to support timely vehicle repairs and delivery.

Key Responsibilities

The Insurance Administrator is responsible for coordinating and managing vehicle insurance-related activities within the Aftersales department. The role involves handling insurance claims, coordinating with insurance companies, customers, surveyors, and workshop teams, and ensuring claims are processed accurately and efficiently to support timely vehicle repairs and delivery.

• Receive and process vehicle insurance claims related to accidents, repairs, and other covered damages.
• Coordinate with customers to collect the required information and documents for insurance claim processing.
• Liaise with insurance companies, insurance representatives, surveyors, and third-party service providers.
• Register insurance claims and ensure all required documentation is submitted accurately and on time.
• Coordinate vehicle inspections and surveyor appointments for accident-damaged vehicles.
• Follow up with insurance companies regarding claim approvals, repair authorizations, and settlement status.
• Coordinate with Service Advisors, Workshop, Parts, and Body Shop teams to ensure smooth claim and repair processes.
• Prepare and maintain insurance claim files, records, approvals, estimates, and supporting documents.
• Review insurance approvals against repair estimates and ensure discrepancies are clarified before work proceeds.
• Follow up on pending approvals, additional repair requests, supplementary estimates, and claim settlements.
• Communicate claim status and repair updates to customers in a professional and timely manner.
• Assist in preparing repair estimates and submitting them to insurance companies for approval.
• Ensure insurance-related invoices and supporting documents are accurate and properly submitted.
• Monitor outstanding insurance claims and coordinate with relevant parties to avoid delays in vehicle delivery.
• Maintain accurate records of claim status, approvals, payments, and outstanding cases.
• Coordinate with Finance/Accounts regarding insurance payments, deductibles, and outstanding balances where required.
• Ensure all insurance processes comply with company policies, insurance requirements, and applicable procedures.
• Handle customer concerns related to insurance claims and elevate complex issues to the appropriate management.
• Prepare regular reports on insurance claims, pending approvals, completed claims, and outstanding payments.