In Store Trainer - Place Vendome Doha (boutique based)

Christian Dior Couture; Doha; On-site; QAR 60,000 - 120,000; Full time

Job summary

Christian Dior Couture in Doha is seeking a Boutique Field Trainer to define training needs on the shop floor, coach staff, and execute the Diorly calendar in collaboration with boutique managers. You will monitor performance against KPIs, support onboarding, and deliver the Brand Culture program to new joiners.

You will work closely with the boutique director and the ME head of training to ensure high service standards and a seamless client experience across the boutique.

Qualifications

• Experience in customer service, preferably luxury retail.
• Fundamental knowledge of training and development activities.
• Ability to identify client/internal needs and deliver effective coaching.
• Good communication and ability to utilize various software tools.

Responsibilities

• Define and support implementation of the Diorly monthly calendar based on team needs and priorities.
• Collaborate with boutique director to structure staff development programs.
• Observe sales team and provide spot coaching on service, CX, and product knowledge.
• Promote a coaching culture with boutique management.
• Deliver in-boutique training and animate activities for staff.
• Monitor training impact via performance results and feedback loops.
• Coordinate with Regional Training specialists for follow-ups and reporting.
• Conduct knowledge checks through tests and questionnaires.
• Propose out-of-the-box training solutions to leadership.

Skills

Customer service

Training and Development

Needs assessment

Communication skills

Tech proficiency

Tools

Computer software

Job description

Position

A boutique Field Trainer is responsible for defining training boutique’s team knowledge gaps and training needs in collaboration with boutique department managers and ultimately boutique directors. The role is responsible for delivering every on the field activities and programs, including definition, execution of a monthly Diorly (team briefing) calendar according to team gaps and needs, in collaboration with boutique department managers. The field trainer is a shop floor base role and will spend time on the floor observing, providing feedback and on spot coaching to Sales Associate monitoring performance based on KPIs, NPS and CX reports. Responsible for in boutique “On boarding program” completion for 100% of boutique new joiners, including completion and training on all Dior app and retail platforms, in partnership with the “on boarding partners” selected for the boutique. Responsible for delivering full “Brand Culture” program to 100% of boutique new joiners within 2 months of their joining date, or latest within probation period.

Job responsibilities

• Define and support implementation of Diorly monthly calendar according to boutique team needs and business priorities
• Collaborate with boutique director at structuring staff development programs
• Observe sales team and provide feedback on spot coaching according to Dior level of service, client experience and standards, product knowledge
• Display a “coach the coach” attitude with the boutique management ensuring an overall culture of feedback and coaching
• Deliver in boutique training, animate in boutique activities to all staff members
• Follow up on training programs based on performance results ( boutique and individual)
• Collaborate with Regional Training specialists for training follow ups, reporting results and further needs
• Delivers consistent checkup and monitoring of knowledge implementation through tests and questionnaires
• Identify and propose to boutique director and ME head of training “out of the box’ training solutions according to team & boutique reality and situation.

Profile

• Experience required in a customer service field, preferably Luxury Retail
• Fundamental knowledge and skills in Training and Development activities
• Ability to identify and satisfy the needs of internal and external clients, displaying passion, energy and commitment to meeting and exceeding expectations
• Ability to use computer software and applications
• Ability to communicate and deliver thoughts and ideas effectively, using a variety of tools and mediums