In Store Trainer

Christian Dior Couture; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Christian Dior Couture in Doha is seeking a boutique Field Trainer to close knowledge gaps, deliver the Diorly calendar on the shop floor, and coach staff on service standards and product knowledge.

You will collaborate with boutique managers and ME training leads to implement onboarding and Brand Culture programs for all new joiners within two months, ensuring consistent coaching and performance tracking across the boutique.

Qualifications

• Experience in a customer service field, preferably Luxury Retail.
• Ability to identify and satisfy the needs of clients with energy and commitment.
• Proficient in using computer software and applications.
• Strong communication and ability to deliver ideas effectively across tools.

Responsibilities

• Define and implement Diorly monthly calendar per team needs and priorities.
• Collaborate with boutique director to structure staff development programs.
• Observe sales team and provide on-the-spot coaching on service, client experience and product knowledge.
• Display a coach-the-coach attitude to foster a culture of feedback and coaching.
• Deliver on-the-floor training and activities to all staff.
• Follow up on training based on performance results.
• Collaborate with regional training specialists for follow-ups and reporting.
• Monitor knowledge implementation through tests and questionnaires.
• Suggest innovative training solutions to boutique director and ME head of training.

Skills

Customer service

Coaching

Training and development

Communication

Luxury retail

Job description

Position

A boutique Field Trainer is responsible for defining training boutique's team knowledge gaps and training needs in collaboration with boutique department managers and ultimately boutique directors. The role is responsible for delivering every on the field activities and programs, including definition, execution of a monthly Diorly (team briefing) calendar according to team gaps and needs, in collaboration with boutique department managers. The field trainer is a shop floor base role and will spend time on the floor observing, providing feedback and on spot coaching to Sales Associate monitoring performance based on KPIs, NPS and CX reports. Responsible for in boutique "On boarding program" completion for 100% of boutique new joiners, including completion and training on all Dior app and retail platforms, in partnership with the "on boarding partners" selected for the boutique. Responsible for delivering full "Brand Culture" program to 100% of boutique new joiners within 2 months of their joining date, or latest within probation period.

Job responsibilities

• Define and support implementation of Diorly monthly calendar according to boutique team needs and business priorities
• Collaborate with boutique director at structuring staff development programs
• Observe sales team and provide feedback on spot coaching according to Dior level of service, client experience and standards, product knowledge
• Display a "coach the coach" attitude with the boutique management ensuring an overall culture of feedback and coaching
• Deliver in boutique training, animate in boutique activities to all staff members
• Follow up on training programs based on performance results ( boutique and individual)
• Collaborate with Regional Training specialists for training follow ups, reporting results and further needs
• Delivers consistent checkup and monitoring of knowledge implementation through tests and questionnaires
• Identify and propose to boutique director and ME head of training "out of the box" training solutions according to team & boutique reality and situation.

Profile

Experience required in a customer service field, preferably Luxury Retail Fundamental knowledge and skills in Training and Development activities Ability to identify and satisfy the needs of internal and external clients, displaying passion, energy and commitment to meeting and exceeding expectations Ability to use computer software and applications Ability to communicate and deliver thoughts and ideas effectively, using a variety of tools and mediums