In Room Dining Manager

Sheraton Hotels & Resorts; Doha; On-site; QAR 111,600 - 145,080; Full time

Job summary

Sheraton Hotels & Resorts in Doha seeks an entry-level management position for Room Service operations. The role involves supervising staff, ensuring compliance with standards, and addressing customer needs to enhance guest satisfaction.

The ideal candidate will have relevant experience in food and beverage, strong communication skills, and the ability to manage budgets effectively. Join a team dedicated to exceptional service and creating memorable experiences for guests.

Qualifications

• Entry-level management position responsible for daily operations in Room Service.
• 4 years experience in the food and beverage, culinary, or related area preferred.
• Two-year degree in a relevant major plus 2 years of experience accepted.

Responsibilities

• Supervises daily operations and manages staff for Room Service.
• Communicates areas in need of attention and follows up accordingly.
• Empowers employees to deliver excellent customer service.

Skills

Leadership

Customer Service

Communication Skills

Budget Management

Team Collaboration

Education

High-school diploma or GED

Two-year degree in Food Service Management

Job description

Job Details

Job Number: 26085980. Category: Food and Beverage & Culinary. Location: Al Corniche Street, Doha, Qatar. Schedule: Full Time. Position Type: Management.

Job Summary

Entry level management position responsible for the daily operations in Room Service. Directs, trains, and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Helps ensure guest and employee satisfaction while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

Candidate Profile

Education and Experience

• High‑school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
• OR
• Two‑year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Core Work Activities

Managing Day‑to‑Day Room Service Operations

• Supervises and manages employees. Manages all day‑to‑day operations. Understands employee positions well enough to perform duties in employees' absence.
• Ensures property policies are administered fairly and consistently.
• Communicates areas in need of attention to staff and follows up to ensure follow‑through.
• Supervises daily shift operations and ensures compliance with all Room Service policies, standards, and procedures.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Room Service Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty and integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision, and direction to bring together and prioritize departmental goals efficiently and effectively.
• Celebrates successes and publicly recognizes the contributions of team members.
• Communicates performance expectations in accordance with job descriptions for each position.
• Ensures that regular ongoing communication is happening with employees to create awareness of business objectives, recognize performance, and produce desired results.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Observes service behaviors of employees and provides feedback to individuals.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Supervises service behaviors of employees and provides feedback to individuals.

Room Service Financial and Budgeting Goals

• Comprehends budgets, operating statements, and payroll progress reports to assist in the financial management of the department.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Provides services that exceed expectations for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day‑to‑day operations, ensuring quality, standards, and meeting customers' expectations daily.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Empowers employees to provide excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Interacts with guests, via phone or by accompanying a server during meal delivery, to obtain feedback on quality of product, service levels, and overall satisfaction.
• Sets a positive example for guest relations.
• Handles guest problems and complaints.
• Participates in the employee performance appraisal process, providing feedback as needed.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational or training programs, and teaches or instructs others.
• Supports a departmental orientation program for employees to receive the appropriate new‑hiring training to successfully perform their job.
• Trains staff and monitors adherence to all cash‑handling and credit policies and procedures.

Additional Responsibilities

• Provides information to supervisors, co‑workers, and subordinates by telephone, in written form, e‑mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Recognizes good quality products and presentations.

Equal Employment Opportunity Statement

At Marriott International, we are dedicated to being an equal‑opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Join Our Team

When you join the Sheraton family, you become a member of its global community. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you are a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.