Restaurant Team Leader - Koo Madame

Rosewood Hotels and Resorts; Doha; On-site; QAR 131,000 - 175,000; Full time

Benefits offered by this job

Competitive salary

Accommodation in Lusail/ Pearl

Birthday day off

Development plans

Job summary

Rosewood Doha invites you to join our Associate Experience team. We offer a competitive salary and benefits package, plus high-quality accommodation in Lusail and the Pearl. A birthday day off and personalized development plans support your growth, both professionally and personally, as you build a meaningful career with us.

This role emphasizes guest satisfaction, brand promise delivery, and collaboration with the restaurant team to maintain exceptional service across all shifts.

Responsibilities

• Deliver exceptional guest service and uphold brand promise.
• Maintain high standards of personal presentation and grooming.
• Coordinate with F&B team to manage service and floor plans.
• Respond to guest requests and resolve issues promptly.
• Ensure compliance with SOPs and brand standards.

Job description

Our Associate Experience

We believe exceptional work deserves exceptional care At Rosewood Doha we offer a thoughtfully designed associate experience that supports your wellbeing growth and life beyond work This includes A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off because your milestones matter Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us

Your Role

Essential Duties and Responsibilities

Guest satisfaction Ensures to deliver the brand promise and always provide exceptional guest service Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels amp Resorts Ensures that all guest and associate customer complaints are resolved in a quick and efficient manner Maintains positive guest and associate interactions with good working relationships Operations Ensure that all associates have a complete understanding of and adhere to associate rules and regulations Fluent in Mandarin amp English preferably Ensure high standards of personal presentation and grooming Respond to changes in the food and beverage function as dictated by the industry company and hotel To have a full knowledge of the menu preparation methods presentations items characteristics and prices Ensure that you know the daily occupancy rate of the hotel the number of arrivals and departures SAGs guests Be familiar with all the services characteristics and sites of interest activities in the neighborhood current or upcoming events in Doha festivals cultural events to answer precisely to guest requests To have a full working knowledge of the restaurant floor plans and layout of all F amp B offers To have a full working knowledge Micros Open Table amp all other systems as required Establish rapport with guests in a professional manner Work towards a high level of guest recognition and build a full working knowledge of guest preferences Ensure discretion and confidentiality with SAGs guests and ensure all information is given to the management for the reservation in-house database Ensure all associates are always following the Order of Service and Standard Operating Procedures Mentor associates as requested by management following all correct training procedures and standards Monitor associate development on the floor identifying training needs and any areas of concern Assist in the cutlery and crockery stock takes Ensure any ordering requirements are communicated accordingly Assist management in any other BOH activities as required Report for duty on time and prepared for your shift Adhere to agreed break times Ensure the correct opening and closing procedures are followed by all associates Read all relevant emails ensuring all necessary information is communicated to all associates accordingly Ensure that all stations are equipped with sufficient clean polished cutlery plates and other service wear for each meal period Ensure all tables are laid in accordance with the SOP Engage with and contribute to service briefings Take instructions from your manager anticipate their requirements Control and manage your section in the restaurant whilst adhering to the Brand Standards Check list a combination of LQA Forbes and Rosewood Hotels amp Reports Global Standards Take and process orders serve and clear food relay tables troubleshoot where necessary Respond to any menu drinks queries with knowledgeable informative and engaging answers Ensure that individual Mise en Place for each order is known and placed on the table Understand guests to be prioritized SAGs unhappy guests amp regulars Oversee and direct the waiters in your station at all times provide guidance and support Communicate guest preferences to reception team in order to build guest profiles React promptly and deal with any issues complaints breakages amp spillages Communicate any issues to management promptly Ensure a high level of cleanliness is maintained throughout the restaurant Provide accurate discount and void reconciliations following correct cashing up procedure Ensure that all checklists are completed correctly and honestly Respond to changes in the F amp B function as dictated by the industry company and hotel Grow and improve skills and abilities through the appropriate training assessment and performance Present the bill and take payments Handle all operating equipment carefully avoiding abuse and minimizing breakage

Standard Responsibilities

Comply and adhere to the Rosewood company policies Take on other tasks in addition to the ones stated in a reasonable framework Be a brand ambassador at all times and ensure brand integrity and clarity are always maintained Model the company s culture vision mission and core values at all times Review Forbes Rosewood Brand standards and quality standards LQA on a regular basis and ensure they are maintained and delivered at all times Ensure new technology and equipment is embraced improving productivity whilst taking work out of the system Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up individual reviews regular departmental meetings Lead by example in terms of appearance mannerism etiquette behavior conduct principles and values