Room Service Order Taker

IHG Hotels & Resorts; Doha; On-site; QAR 33,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

IHG Hotels & Resorts is seeking an Order Taker in Doha to receive and process In-Room Dining orders, deliver personalized dining experiences, and advise guests on menu selections. The role requires professional service, strong knowledge of F&B offerings, and the ability to upsell while coordinating with culinary and service teams.

Fluency in English is essential; knowledge of MICROS is a plus. This on-site position is based at our luxury property in Doha, offering competitive salary and benefits

Qualifications

• Fluency in English is essential and additional languages are an advantage.
• Previous experience as an Order Taker or in a similar Food & Beverage role in luxury hotels is preferred.
• Good knowledge of food and beverage offerings and service standards.

Responsibilities

• Receive and process In-Room Dining orders in a professional, friendly, and efficient manner.
• Assist guests with menu selections, provide recommendations, and respond to inquiries regarding food and beverage offerings.
• Identify upselling opportunities to enhance the guest experience and maximize revenue.
• Record and process guest orders using the MICROS POS system.
• Coordinate with culinary and service teams to ensure timely delivery and adherence to luxury standards.
• Communicate dietary requirements and special requests to relevant teams.

Skills

Fluency in English

Excellent telephone etiquette

Interpersonal skills

Upselling skills

Multitasking in fast-paced environment

Tools

MICROS POS system

Job description

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As an Order Taker, you will be responsible for receiving and processing In-Room Dining orders, ensuring a seamless and personalized dining experience for our guests. You will provide professional and courteous service, offer menu recommendations, and coordinate closely with the culinary and service teams to ensure accurate and timely order delivery while maintaining the highest standards of luxury hospitality.

Key Responsibilities

• Receive and process In-Room Dining orders in a professional, friendly, and efficient manner.


• Assist guests with menu selections, provide recommendations, and respond to inquiries regarding food and beverage offerings.


• Maintain thorough knowledge of menus, ingredients, prices, daily specials, and promotional offerings.


• Identify upselling opportunities to enhance the guest experience and maximize food and beverage revenue.


• Accurately record and process guest orders using the MICROS point-of-sale system.


• Coordinate with the culinary and service teams to ensure accurate and timely delivery of orders.


• Communicate guests' dietary requirements, allergies, and special requests to the relevant teams.


• Handle billing procedures, guest checks, cash, credit card, and room charge transactions accurately and securely.


• Maintain knowledge of hotel facilities, restaurant offerings, and operating hours to assist with guest inquiries.


• Handle guest feedback and concerns professionally, escalating matters when necessary.


• Ensure compliance with hotel policies, service standards, and health, safety, and hygiene regulations.


• Support the team in maintaining a smooth and efficient In-Room Dining operation.
  

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Previous experience as an Order Taker or in a similar Food & Beverage role, preferably within a luxury hotel.


• Good knowledge of food and beverage offerings and service standards.


• Excellent telephone etiquette, communication, and interpersonal skills.


• Familiarity with MICROS or similar point-of-sale systems is an advantage.


• Strong attention to detail and accuracy in processing orders and payments.


• A passion for delivering exceptional guest experiences and personalized service.


• Strong upselling and customer service skills.


• Ability to multitask and work efficiently in a fast‑paced environment.


• A positive attitude and the ability to work effectively as part of a team.


• Fluency in English is essential; additional languages are an advantage.


• Flexibility to work various shifts, including nights, weekends, and public holidays.

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.