Holiday Supervisor

Power International Holding; Doha; On-site; QAR 90,000 - 150,000; Full time

Job summary

Power International Holding is seeking a Holiday Supervisor to lead the planning, development, and delivery of customised holiday and travel packages. You will oversee end-to-end operations, ensuring exceptional customer experiences and service excellence.

You will drive improvements, support revenue growth through innovative travel solutions, and ensure compliance with travel regulations and industry standards. GCC experience is preferred and leadership in travel teams is essential.

Qualifications

• Bachelor's degree in Tourism, Hospitality Management, Business Admin, or related field.
• Professional certifications in Travel & Tourism, Hospitality, or related disciplines are advantageous.
• Minimum 5 years in travel/tourism/hospitality; GCC experience preferred.

Responsibilities

• Lead Holidays Operations & Customer Experience, guiding the Holidays Coordinator to deliver outstanding travel experiences.
• Oversee holiday planning, package creation and travel arrangements end-to-end.
• Analyse client requirements to tailor custom holiday packages within budget and objectives.
• Manage travel arrangements: flights, accommodation, transportation, tours, insurance, visas.
• Be primary escalation point for customer concerns and ensure prompt resolutions.
• Monitor feedback and implement improvements to boost satisfaction and loyalty.
• Design and promote holiday packages and itineraries; liaise with airlines, hotels, and partners for best rates.
• Prepare promotional materials to market packages and maximise revenue opportunities.
• Ensure all travel services are booked and confirmed per customer requirements.

Skills

Customer service

Leadership

Problem solving

Negotiation

AI fluency

Resilience

Decision making

Education

Bachelor's Degree in Tourism/Hospitality/BA

Travel & Tourism certifications

Tools

CRS

GDS

ERP (SAP)

MS Office

Job description

The Holiday Supervisor is responsible for leading the planning, development, and delivery of customised holiday and travel packages tailored to client requirements. This role oversees end-to-end holiday operations, ensuring exceptional customer experiences, operational efficiency, and service excellence. The Holiday Supervisor drives continuous improvement initiatives, supports revenue growth through innovative travel solutions, and ensures the delivery of high-quality holiday products while maintaining compliance with travel regulations and industry standards.

Key Responsibilities

Holiday Operations & Customer Experience

• Supervise and guide the Holidays Coordinator in delivering outstanding customer service and travel experiences.
• Provide leadership and support on all aspects of holiday planning, package creation, and travel arrangements.
• Analyse client requirements and recommend customised holiday packages tailored to their preferences, budget, and travel objectives.
• Manage end-to-end travel arrangements, including flights, accommodation, transportation, tours, excursions, travel insurance, and visa-related services.
• Serve as the primary escalation point for customer concerns, ensuring prompt resolution of complaints and service issues.
• Monitor customer feedback and implement improvements to enhance customer satisfaction and loyalty.

Travel Planning & Package Development

• Design, develop, and promote attractive holiday packages and travel itineraries.
• Research destinations, travel trends, pricing, weather conditions, visa requirements, cultural considerations, and customer reviews to create competitive travel offerings.
• Liaise with airlines, hotels, tour operators, and travel partners to secure the best rates and travel solutions.
• Prepare promotional materials and sales initiatives to effectively market holiday packages and maximise revenue opportunities.
• Ensure all travel services are accurately booked and confirmed in accordance with customer requirements and company procedures.

Reservations & Compliance

• Oversee reservation management, including standard and interline bookings.
• Ensure compliance with airline policies, travel regulations, visa requirements, and travel insurance procedures.
• Maintain accurate travel documentation and provide customers with comprehensive travel information, including itineraries, guides, maps, and destination-specific materials.
• Monitor operational processes and identify opportunities for efficiency improvements and cost optimisation.

Technical Knowledge

• Strong knowledge of travel planning, holiday package creation, and destination management.
• Proficiency in Computer Reservation Systems (CRS), Global Distribution Systems (GDS), and e-travel platforms.
• Sound understanding of airline rules, fare structures, ticketing procedures, travel insurance, and visa requirements.
• Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Working knowledge of ERP systems, with SAP experience preferred.

Core Competencies

• Leadership & Team Management
• Travel Package Development
• Reservation Management
• Problem Solving & Decision Making
• Negotiation & Relationship Management
• Resilience & Agility
• Quality Orientation
• AI Fluency

Education

• Bachelor's Degree in Tourism, Hospitality Management, Business Administration, or a related field.
• Professional certifications in Travel & Tourism, Hospitality, or related disciplines are advantageous.

Experience

• Minimum 5 years of experience in the travel, tourism, or hospitality industry.
• At least 3 years of relevant experience in holiday package development, travel operations, or reservations management.
• GCC experience is preferred.
• Proven experience in customer relationship management, travel planning, and team supervision