Hospitality Supervisor

Confidential; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Confidential is seeking an experienced Cleaning & Hospitality Supervisor to oversee day-to-day cleaning and hospitality services across facilities in Doha. You will supervise service personnel, coordinate daily and periodic activities, monitor quality, manage materials and equipment, and liaise with the contracted provider to ensure service excellence.

The ideal candidate has hands-on experience in cleaning, hospitality, or related facility services, with strong organizational and

Qualifications

• General Secondary School Certificate is required.
• Training qualification or certification in Hospitality Services, Facility Management, Housekeeping, Cleaning Operations, or a related field is preferred.
• Qualifications and certificates should be issued by an accredited institution.
• Minimum 1 year of proven experience supervising cleaning, hospitality, housekeeping, or related operational services.
• Experience supervising or allocating service personnel is preferred.
• Experience monitoring cleaning quality, service standards, and daily/periodic work activities.
• Experience handling service feedback, observations, and corrective actions.
• Experience coordinating with outsourced service providers or contractors is an advantage.
• Good knowledge of cleaning materials, tools, equipment, and their proper use.
• Strong organizational, communication, coordination, and reporting skills.
• Ability to monitor multiple service areas and ensure timely completion of assigned activities.
• Candidates must provide required educational, training, and employment/experience documentation when requested.

Responsibilities

• Supervise the daily operations and performance of contracted cleaning and hospitality personnel across assigned facilities.
• Monitor staff compliance with established cleaning procedures, service standards, instructions, and workplace requirements.
• Prepare and monitor work schedules to ensure adequate staff coverage at designated locations.
• Coordinate and follow up on daily, weekly, and periodic cleaning activities across buildings and facilities.
• Monitor the cleanliness, organization, and overall condition of assigned areas and ensure required standards are maintained.
• Supervise hospitality and related support services for offices, meeting rooms, business meetings, and official functions.
• Monitor the availability of cleaning materials, supplies, tools, and equipment and ensure their appropriate and efficient use.
• Conduct routine inspections to identify service gaps, quality issues, or areas requiring corrective action.
• Receive and follow up on feedback, observations, and service-related complaints from facility users and relevant stakeholders.
• Coordinate with internal departments, facility representatives, and the contracted service provider to resolve service issues and improve service delivery.
• Monitor the contracted company's compliance with agreed service requirements, contractual obligations, and approved technical standards.
• Prepare periodic reports on service performance, quality levels, staffing, observations, and corrective actions.
• Maintain appropriate records related to cleaning and hospitality activities, inspections, materials, and service performance.
• Ensure all assigned activities are conducted in accordance with established operational, administrative, safety, and workplace procedures.
• Perform other duties related to cleaning, hospitality, and facility support services as assigned.

Skills

Organizational skills

People management

Coordination

Communication skills

Supervisory experience

Education

General Secondary School Certificate

Training qualification in Hospitality Services or Facility Management

Job description

We are seeking an experienced Cleaning & Hospitality Supervisor to oversee day-to-day cleaning and hospitality services across assigned facilities. The role will be responsible for supervising service personnel, coordinating daily and periodic cleaning activities, monitoring service quality, ensuring the availability and proper use of materials and equipment, and following up on the performance of the contracted service provider.

The ideal candidate will have practical experience supervising cleaning, hospitality, housekeeping, or related facility services, with strong organizational, coordination, and people-management skills.

Key Responsibilities

• Supervise the daily operations and performance of contracted cleaning and hospitality personnel across assigned facilities.
• Monitor staff compliance with established cleaning procedures, service standards, instructions, and workplace requirements.
• Prepare and monitor work schedules to ensure adequate staff coverage at designated locations.
• Coordinate and follow up on daily, weekly, and periodic cleaning activities across buildings and facilities.
• Monitor the cleanliness, organization, and overall condition of assigned areas and ensure required standards are maintained.
• Supervise hospitality and related support services for offices, meeting rooms, business meetings, and official functions.
• Monitor the availability of cleaning materials, supplies, tools, and equipment and ensure their appropriate and efficient use.
• Conduct routine inspections to identify service gaps, quality issues, or areas requiring corrective action.
• Receive and follow up on feedback, observations, and service-related complaints from facility users and relevant stakeholders.
• Coordinate with internal departments, facility representatives, and the contracted service provider to resolve service issues and improve service delivery.
• Monitor the contracted company's compliance with agreed service requirements, contractual obligations, and approved technical standards.
• Prepare periodic reports on service performance, quality levels, staffing, observations, and corrective actions.
• Maintain appropriate records related to cleaning and hospitality activities, inspections, materials, and service performance.
• Ensure all assigned activities are conducted in accordance with established operational, administrative, safety, and workplace procedures.
• Perform other duties related to cleaning, hospitality, and facility support services as assigned.

Qualifications & Requirements

• General Secondary School Certificate or equivalent is required.
• A training qualification or certification in Hospitality Services, Facility Management, Housekeeping, Cleaning Operations, or a related field is preferred.
• Qualifications and training certificates should be issued by an accredited educational or training institution.
• Minimum 1 year of proven experience supervising cleaning, hospitality, housekeeping, or related operational services.
• Previous experience supervising or allocating service personnel is preferred.
• Experience monitoring cleaning quality, service standards, and daily/periodic work activities.
• Experience handling service feedback, complaints, observations, and corrective actions.
• Experience coordinating with outsourced service providers or contractors is an advantage.
• Good knowledge of cleaning materials, tools, equipment, and their proper use.
• Strong organizational, communication, coordination, and reporting skills.
• Ability to monitor multiple service areas and ensure timely completion of assigned activities.
• Candidates must be able to provide valid educational, training, and employment/experience documentation when required.