General Manager

CS & Clarks; Doha; On-site; QAR 600,000 - 1,000,000; Full time

Job summary

CS & Clarks in Doha, Qatar, seeks a seasoned hotel leader to oversee all operations and drive guest satisfaction at a 5-star property.

Lead a diverse team, set financial strategies, and ensure compliance with health and safety while delivering luxury service. Fluency in English and Arabic is required, with a track record of achieving financial and operational goals.

Qualifications

• Bachelor's degree in Hospitality Management or related field; Master’s preferred.
• Minimum 10 years progressive hotel management experience, with at least 5 years in a leadership role at a 5-star property.
• Proven track record of achieving financial and operational goals.
• Exceptional leadership, communication, and interpersonal skills.
• Strong understanding of luxury hospitality standards and guest service excellence.
• Ability to work under pressure and manage multiple priorities.
• Fluency in English and Arabic.

Responsibilities

• Oversee all hotel operations, ensuring highest guest service standards.
• Lead, mentor, and motivate a diverse team of managers and staff across departments.
• Foster a positive, inclusive, high-performance culture.
• Develop and implement financial strategies to achieve revenue and growth targets.
• Monitor budgets, forecasts, and financial reports; ensure cost control.
• Collaborate with sales/marketing to attract and retain guests.
• Represent the hotel at industry events and maintain key stakeholder relationships.
• Oversee recruitment, training, development, and performance management.

Skills

Leadership

Strategic Planning

Operations Management

Financial Acumen

Team Development

Customer Service

Arabic & English fluency

Education

Bachelor's degree in Hospitality Management or related field

Master's degree preferred

Job description

Job Description

KeyResponsibilities:

Leadership& Management:

• Oversee all hotel operations,ensuring the highest standards of guest service and satisfaction.
• Lead, mentor, and motivate a diverseteam of managers and staff across all departments.
• Foster a positive, inclusive, andhigh-performance culture.
• Develop and implement financialstrategies to achieve revenue, profitability, and growth targets.
• Monitor financial performance,preparing and analyzing budgets, forecasts, and financial reports.
• Ensure cost control and efficiencywhile maintaining quality and service standards.

GuestExperience:

• Ensure exceptional guest experiencesby maintaining high standards of service, cleanliness, and overall hotelpresentation.
• Address and resolve guest concernsand complaints promptly and professionally.
• Continuously seek ways to enhanceguest satisfaction and loyalty.
• Oversee the effective management ofall operational areas, including front office, housekeeping, food andbeverage, maintenance, and security.
• Ensure compliance with health,safety, and regulatory requirements.
• Implement and uphold best practicesand standard operating procedures.
• Collaborate with the sales andmarketing team to develop and execute strategies to attract and retainguests.
• Build and maintain relationshipswith key clients, partners, and stakeholders.
• Represent the hotel at industryevents and networking opportunities.

HumanResources:

• Oversee recruitment, training,development, and performance management of staff.
• Promote a culture of continuouslearning and professional development.
• Ensure adherence to labor laws andhotel policies.

StrategicPlanning:

• Develop and execute the hotel’slong-term strategic plan.
• Stay informed about industry trendsand market conditions, adapting strategies as necessary.
• Drive innovation and continuousimprovement in all areas of the hotel’s operations.

Qualifications

• Bachelor’s degree in HospitalityManagement, Business Administration, or a related field (Master’s degreepreferred).
• Minimum of 10 years of progressiveexperience in hotel management, with at least 5 years in a leadership roleat a 5-star property.
• Proven track record of achievingfinancial and operational goals.
• Exceptional leadership,communication, and interpersonal skills.
• Strong understanding of luxuryhospitality standards and guest service excellence.
• Ability to work under pressure andmanage multiple priorities.
• Fluency in English & Arabic.

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