Head of Passenger-Facing Digital Platforms

Qatar Airways Group; Doha; On-site; QAR 670,000 - 1,228,000; Full time

Job summary

Qatar Airways Group is seeking an experienced digital technology leader to manage delivery and support of passenger-facing platforms at Hamad International Airport. You will lead a team of developers and designers, oversee end-to-end digital solutions, and partner with Marketing, Brand, and Operations to deliver reliable customer centric capabilities.

You will drive AI-enabled engineering practices, ensure 24/7 platform availability, and manage technology programmes and vendors.

Qualifications

• Minimum 8 years of IT/technology delivery experience.
• Strong experience leading IT projects and large technology programmes.
• Experience delivering B2C web or mobile products.
• Ability to translate business needs into practical digital solutions.
• Knowledge of AI-enabled software engineering practices.

Responsibilities

• Lead the development, implementation and ongoing support of passenger-facing web, mobile and digital platforms.
• Manage a team of software developers and designers, setting clear priorities and ensuring high-quality delivery.
• Develop and maintain the technology strategy and roadmap with stakeholders.
• Translate business requirements into practical digital capabilities to improve passenger experience.
• Apply Agile practices to deliver solutions efficiently.
• Introduce AI-enabled software engineering practices to improve speed and quality.
• Own end-to-end delivery from development to launch, integration and maintenance.
• Ensure 24/7 availability and performance of critical platforms.
• Lead responses to major incidents and coordinate restoration of services.
• Manage technology programmes, budgets and vendor/service contracts.

Skills

Leadership

IT project management

Agile delivery

Stakeholder management

Vendor management

English proficiency

AI-enabled software engineering

Team development

Education

Bachelor’s Degree or equivalent

Degree in Computer Science/Engineering

Job description

Qatar Airways Group is seeking an experienced digital technology leader to manage delivery and support of passenger-facing platforms at Hamad International Airport. You will lead a team of developers and designers, oversee end-to-end digital solutions, and partner with Marketing, Brand, and Operations to deliver reliable customer centric capabilities.

You will drive AI-enabled engineering practices, ensure 24/7 platform availability, and manage technology programmes and vendors.